Operations Manager

Ocado Logistics; West Byfleet; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading logistics firm in West Byfleet is searching for an Operations Manager to lead their teams and enhance operational excellence. You will be responsible for motivating staff, managing resources, and ensuring adherence to safety standards. A successful candidate will have strong communication skills and a history of leading large teams in a KPI-driven environment. This role includes benefits such as healthcare, pension schemes, and discounts on shopping, aiming to create a supportive workplace culture.

Benefits

Private healthcare

Life Assurance

Employee Assistance Programme

Bonus Scheme

15% off Ocado.com shopping

Enhanced Pension scheme matching up to 7%

Qualifications

• Experience in leading large and diverse teams in a fast-paced environment.
• Strong background in Health & Safety best practices.
• Previous experience in a 24/7 logistics environment is desirable.

Responsibilities

• Lead teams to operate Ocado's platforms efficiently.
• Manage team resources and prepare budgets.
• Ensure continuous improvement in customer service and productivity.

Skills

Excellent communication

Numerical skills

KPI driven

Leadership of large teams

Problem-solving

Analytical capability

Tools

PC/Microsoft package

Computerized warehouse management systems

Job description

Job Description

About us

At Ocado Logistics, our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. Online shopping never sleeps so neither do our CFCs, we are open 24x7x365.

About the role

We are looking for proactive, energetic and enthusiastic Operations Managers to work our Weybridge Spoke. Our Operations Managers lead the business unit teams in successfully operating and optimising Ocado's platforms to deliver maximum client and customer value. They are key to the bottom line performance of the operating region and driving a positive employee experience. Accountable to the Senior Operations Manager for their personal and team performance, Operations Managers lead and motivate, to drive and develop all aspects of business unit activities on site and on the road. Living and breathing our 5 Pillars; Safety, People, Customer, Delivery, Cost. Operations Managers provide motivation and drive excellence in all that we do. It is the responsibility of the Operations Managers to effectively plan resource in line with budgets and business objectives.

Duties will include but are not restricted to:

• Lead, motivate and support large teams within time-sensitive and demanding operational environments
• Contribute to setting the site and regional strategies
• Lead the operation and identify innovative ways in which to serve our customers and conduct our business
• Manage your team's resource level, and prepare and justify budgets and plans against expected volumes
• Communicate effectively to your team, informing of key business results, continuous improvement initiatives, and important messages regarding process, people and Health and Safety
• Work closely with other support teams (Agency partners, HR, Planning, Engineering, Facilities and Safety Team) to achieve Site and Operations network targets.
• Continuously encourage self-improvement, training and development of your teams to support succession planning
• Champion the process of continuous improvement, guiding your team in delivering initiatives to make our customer experience even better
• Challenge and amend performance metrics to deliver improvements to productivity and standards
• Ensure food safety mechanisms that protect product quality are adhered to
• Provide comprehensive handovers to subsequent managers; presenting operating highlights, risks and opportunities

About you

Naturally you are an excellent communicator and have good numerical skills, both verbal and written. You thrive working in an KPI driven environment and are quick thinking so can react to changing situations. You will also have experience in leading large and diverse teams in a fast paced environment. Passion for developing people with a proven track record of spotting and nurturing talent demonstrable through formal talent mapping and succession planning. High levels of PC/Microsoft package literacy, as well as experience and knowledge of best practice Health & Safety ways of working are a must for this role. As well as a sincere bias for action and be passionate about achieving results and driving production through efficiency and process improvement and an ability to demonstrate effective problem-solving and analytical capability to influence business and technical audiences.

Previous experience in a 24/7 warehouse or logistics environment on a similar scale, working knowledge of computerised warehouse management systems; previous experience working with all or parts of Google's suite and a track record of successfully working with budgets are also highly desirable.

What do I get in return?

Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being!

• Private healthcare
• Car salary sacrifice and Cycle to Work schemes
• A range of amazing benefits, including Free Shares and Life Assurance
• 15% off your Ocado.com shopping
• Company shop offering discounts of up to 70% on groceries from leading brands and major retailers
• Exclusive travel, retail and leisure discounts nationwide
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Enhanced Pension scheme, matching employee contributions up to 7% of salary
• Employee Assistance Programme
• Bonus Scheme

We're in it together, we are proud of what we do, we can be even better

Ocado is an equal opportunities employer and it takes its obligations under the Equality Act 2010 and Rehabilitation of Offenders Act 1974 very seriously. We treat all our employees fairly and equally, regardless of their gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, pregnancy and maternity, trade union membership or offending background, or the fact that they are a part-time worker or a fixed-term employee. Our employees and applicants for employment shall not be disadvantaged by any policies or conditions of service which cannot be justified as necessary for operational purposes.