Operations Manager

Micheldever Tyre Services; Park Gate; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading tyre services company in the UK is seeking a Marketing Operations Manager to drive the delivery of all non-digital shared services, optimizing processes and leading a team. The role involves overseeing marketing campaigns, procurement, and compliance, ensuring operational excellence in a fast-paced environment. Successful candidates will have strong project management and workflow optimization experience, with proficiency in tools like Monday.Com and HubSpot. This opportunity offers significant impact on the company's operation and strategy.

Qualifications

• Proven experience in leading teams and managing multi-channel marketing activities.
• Strong operational expertise with a focus on process efficiency.
• Confident in budget management and performance monitoring.

Responsibilities

• Develop and present the annual Marketing Operations Business Plan.
• Oversee national and local campaigns across multiple channels.
• Manage POS production, merchandising, and fulfilment workflows.
• Lead trade shows and dealer conferences, ensuring high attendee satisfaction.
• Own the marketing operations budget and negotiate supplier contracts.
• Implement and optimise workflows to enhance operational efficiency.
• Ensure compliance with ASA, GDPR, and brand guidelines.
• Track operational performance metrics and report to leadership.

Skills

Project management

Workflow optimisation

Budget management

Analytical skills

Attention to detail

Tools

Monday.Com

HubSpot

Zapier

Excel

Job description

About the Role

Our marketing team is undergoing an exciting transformation – and we’re looking for exceptional talent to join us. As we build a more digitally focused, data‑driven marketing function, we’re investing in people who can own strategy and execution across paid search, SEO, and social media – working closely with best‑in‑class agencies. Here, you’ll have the autonomy to innovate, the data to make decisions, and the platform to make a visible impact. If you’re driven by results, thrive in collaborative environments, and want to shape the future of legendary brands, this is your chance.

The Marketing Operations Manager is a senior operations role accountable for the end‑to‑end delivery of all non‑digital shared services including marketing campaigns, fulfilment, and events across Protyre, MTS, and tyre brands (House, Premium, Specialist), supporting the Group’s £150m+ annual revenue. The job holder owns operational excellence and runs a unified operating model for all shared services, leading a team of three to execute flawlessly – on time, on budget, and to brief – enabling Brand Managers to focus on strategy and creative.

You will drive process optimization, automation, technology integration, and cross‑functional coordination to ensure agile, scalable, and fully compliant marketing operations in a fast‑paced automotive environment. You will be fully accountable for operational cost efficiency, on‑time campaign delivery, compliance (ASA, GDPR, brand guidelines), supplier performance, and will provide monthly performance reporting and insights to the Marketing Leadership Team (MLT).

Responsibilities

• Operational Planning & Leadership
  • Develop and present the annual Marketing Operations Business Plan, with quarterly performance updates.
  • Lead and develop three direct reports with clear objectives and annual reviews.
  • Build a high‑performance, agile, and compliant team culture.
• End‑to‑End Campaign Delivery
  • Oversee national and local campaigns across digital, in‑centre, and dealer channels.
  • Ensure full brief adherence, run daily stand‑ups, remove blockers, and escalate risks early.
  • Coordinate cross‑functional teams via weekly syncs and shared dashboards.
• Fulfilment Excellence
  • Manage POS production, merchandising, dealer kits, and print/digital workflows.
  • Ensure high accuracy and on‑time dispatch across all fulfilment activity.
  • Improve speed and efficiency using automation and print‑on‑demand solutions.
• Events Portfolio
  • Lead trade shows, dealer conferences, and centre activations from planning to evaluation.
  • Deliver improvements in attendee satisfaction and lead conversion.
  • Manage venue sourcing, logistics, suppliers, and post‑event analysis.
• Budget Ownership & Procurement
  • Own the marketing operations budget, approving spend and negotiating supplier contracts.
  • Manage PO systems, invoice tracking, and monthly P&L reporting.
  • Drive cost efficiency across all operational activity.
• Process Optimization & Automation
  • Implement and optimise workflows in Monday.Com, HubSpot, and Zapier.
  • Automate briefing, approvals, asset routing, and reporting to reduce manual effort.
• Compliance & Risk Management
  • Ensure ASA, GDPR, and brand guideline compliance across all outputs.
  • Conduct pre‑launch audits, maintain a compliance log, and expedite risk mitigation.
• Performance Monitoring & Reporting
  • Track OTIF, costs, quality, and digital metrics using PHOCAS, Monday.Com, and Google Analytics.
  • Present the monthly Operations Performance Deck to the Marketing Leadership Team.
• Health & Safety
  • Ensure Health & Safety compliance across fulfilment, logistics, and event activity.

Qualifications

• An operational expert with strong project management and workflow optimisation skills.
• Experienced in leading teams and delivering multi‑channel marketing activity.
• Analytical, commercially minded, and confident managing budgets.
• A natural problem‑solver who can simplify complex systems and drive efficiency.
• Skilled in tools such as Monday.Com, HubSpot, Zapier, and Excel.
• Comfortable working at speed, with exceptional attention to detail.