Operations Manager

Jupiter Recruitment; Manchester; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading healthcare provider seeks an Operations Manager to oversee multiple care homes in Manchester. The role demands strong leadership and management skills, ensuring compliance with regulations, quality of care, and financial performance. Candidates must have experience in care home operations and the ability to build relationships with stakeholders. This full-time position offers a salary up to £70,000 and generous benefits including a monthly car allowance, comprehensive training, and 25 days annual leave plus bank holidays.

Benefits

Monthly Car Allowance

Comprehensive induction and training programme

Opportunities for career development

Employee Assistance Programme

Blue Light Card Scheme

Loyalty Bonus

Full DBS disclosure paid

Excellent performance related bonus

25 days annual leave plus bank holidays

Qualifications

• Proven experience in managing operations in a care home or similar healthcare setting.
• Ability to motivate and inspire staff to deliver exceptional service.
• Strong communication and interpersonal skills with diverse stakeholders.

Responsibilities

• Provide effective leadership and management for care home operations.
• Monitor and manage financial and business performance.
• Ensure compliance with applicable laws, regulations, and standards.
• Maintain and enhance the quality of care for residents.
• Build relationships with residents, families, and stakeholders.
• Track key performance indicators and prepare reports for management.
• Identify training needs for managers and provide ongoing support.

Skills

Excellent people management skills

Strong knowledge of financial management

Strong communication and interpersonal skills

Ability to analyse data

Knowledge of best practices in quality care

Ability to work independently and collaboratively

Full UK driving licence

Job description

An outstanding new job opportunity has arisen for a dedicated Operations Manager to support multiple care homes across the North West. You’ll be accountable for operational performance, regulatory compliance, quality of care and environment, and the delivery of financial and commercial objectives.

This healthcare provider delivers expert nursing, residential, dementia, and respite care across the UK, with a portfolio of new-build homes offering the highest standards of luxury care.

To be considered for this position you must have proven experience in managing operations in a care home or similar healthcare setting.

As the Operations Manager your key responsibilities include:

• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company values.
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks.
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents.
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner.
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director.
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance.

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry.
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.
• Ability to analyse data and make informed decisions to achieve business objectives.
• Knowledge of best practices in quality care and environment for elderly residents.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Hold a full UK driving licence.

The successful Operations Manager will receive an excellent salary up to £70,000 per annum DOE. This exciting position is a permanent full time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment you will receive the following generous benefits:

Monthly Car Allowance

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme.
• Blue Light Card Scheme.
• Loyalty Bonus.
• We’ll pay for your full DBS disclosure.
• Excellent performance related bonus.
• 25 days annual leave plus bank holidays entitlement.

Reference ID: 4391

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV.