Operations Manager

Miller’s Recruitment; Letchworth; On-site; GBP 60,000; Full time

Job summary

An established industry player is on the lookout for a dynamic Operations Manager to lead their support and field teams. This exciting role offers the chance to enhance operational performance and drive business progress within a well-respected engineering service company. You will be at the forefront of managing work orders and overseeing a dedicated team, while also enjoying a supportive environment that encourages fresh perspectives. With a competitive salary and attractive benefits, this position is perfect for someone ready to make a significant impact in a thriving organization. Join a team that values dedication and hard work, and contribute to the success of an industry leader.

Benefits

22 days holiday (increases to 27 with service)

Company car allowance

Opportunities to participate in charity events

Long service awards

Qualifications

• Experience in leading and motivating diverse teams.
• Record of operational delivery in a senior role.

Responsibilities

• Oversee day-to-day operations of centre support and field teams.
• Manage inbound work orders and field engineering performance.

Skills

Team Leadership

Operational Delivery

Motivation Skills

Resilience

Job description

Based in Letchworth, we are seeking an experienced Operations Manager tasked with the day-to-day running of our centre support teams and field teams of a long-established engineering service-based company dealing with many blue-chip customers.

The business employs around 50 people working in both the reactive and planned maintenance service arena, sitting under the umbrella of a global group with a turnover of 2 Billion euros.

The Operations Manager will report to and be fully supported by the MD of our parent company within the UK-based group, a company that supports many of the ancillary functions through shared resource allowing the successful candidate to concentrate on overseeing the day-to-day operations which include:

• Inbound work order management
• Schedulers – Reactive and planned works
• Technical Support Team
• Field Operations Managers
• Field engineering team (c.25) – Utilisation & performance
• Planning and delivery of work orders

The position offers the opportunity to help further drive the progress of the business along with the senior leadership team, in conjunction with support from its sister company, whilst enhancing operational performance. Experience in the service sector is not essential; indeed, a fresh outlook from a different industry may be advantageous. However, applicants must be currently working at Operations Manager or equivalent level and live within a 20-mile radius of Letchworth.

Company Information

Serviceline is the UK’s premier provider of catering, warewash, and refrigeration maintenance for the hospitality industry. We are an industry-leading single source solution for private and public sector catering and refrigeration support nationwide, specialising in Preventative Maintenance, Reactive Engineering, and end-to-end asset management. Our customers include major restaurant chains, hotel chains, correctional institutions, schools, airports, care homes, stadiums, and staff catering facilities. This job will be working with Serviceline, part of the Miller’s Vanguard brand.

Our ideal candidate:

• Ability to demonstrate experience in leading, inspiring, and motivating a diverse team.
• Demonstrable record of operational delivery in a senior role
• Hardworking and resilient individual
• Service sector operations management (desirable)

Why join us:

We value our employees here at Serviceline, so in return for your hard work, we offer a number of benefits such as:

• 22 days holiday (increases to 27 days p.a with service) + bank holidays
• Company car allowance
• Opportunities to participate in charity events.
• Long service awards

£60,000 p.a + Quarterly bonus of £1000 per quarter

9am – 5pm (Monday – Friday)