Operations Manager

Flight Club; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality brand seeks a Venue Operations Manager to oversee operations in multiple venues across the North Region, including Leeds. The role demands strong leadership in operational excellence and people management, ensuring compliance with standards and driving profitability. Candidates should have experience in hospitality operations and a proven track record in managing multi-site venues. Competitive pay, a generous benefits package, and a focus on team culture are offered. Join our mission of delivering exceptional guest experiences.

Benefits

Competitive pay

Annual bonus

33 days annual leave

Staff discount

Private healthcare

Regular team socials

Monthly learning and development

24/7 health support

Qualifications

• Experience managing multi-site operations in hospitality.
• Strong knowledge of hospitality compliance and operational standards.
• Ability to manage projects and budgets effectively.

Responsibilities

• Oversee day-to-day operations across venues in the region.
• Lead recruitment, training, and performance management.
• Act as operational project lead for new venue launches.

Skills

Operational excellence

People leadership

Financial management

Hospitality compliance

Project management

Job description

About Us

Red Engine is the creative force behind award‑winning global brands Flight Club and Electric Shuffle. We disrupt hospitality by delivering the best possible experience across all venues, products and brands. Our central team spans design, marketing, sales, interior design, people and training, finance, gaming and HR, and everything in between. We are proud to be named in the Sunday Times Best Places to Work 2025 and operate 19 venues in the UK and 16 worldwide, focused on developing new and exciting products and expanding our reach.

Venue Operations Manager

The Venue Operations Manager delivers exceptional guest experiences and operational excellence across multiple Flight Club and Electric Shuffle venues in the North Region (Manchester, Leeds, Newcastle, Liverpool, Glasgow, Edinburgh). The role provides strategic leadership and hands‑on support to General Managers, drives consistency, compliance and commercial success, and plays a key role in opening new venues and embedding brand standards.

Key Responsibilities

• Operational Leadership – Oversee day‑to‑day operations across all venues in the region, ensuring service delivery meets brand standards.
• Monitor compliance with licensing, food safety, health & safety and statutory requirements.
• Conduct regular audits and risk assessments, implementing corrective actions where necessary.
• Champion operational excellence and coach venue teams to achieve high performance.
• Travel between venues regularly and occasionally to Head Offices in Islington, North London.
• People Leadership – Own the People agenda for the region: recruitment, training, development, performance management, ER cases, engagement and succession planning.
• Support long‑term resource planning and ensure venues are prepared for seasonal and future demands.
• Lead induction and onboarding for new General Managers, including probation reviews.
• Foster a positive, inclusive, collaborative and high‑performance culture aligned with company values.
• Financial & Commercial Management – Partner with Finance to review budgets, monitor revenue and control costs to achieve profitability targets.
• Analyse sales data and implement strategies to drive growth and improve performance.
• Contribute to regional strategic plans to deliver business objectives and growth targets.
• Forecast and plan for future operational needs, ensuring venues are prepared for seasonal and long‑term demands.
• New Venue Openings – Act as operational project lead for new venue launches, ensuring systems and processes are in place.
• Oversee recruitment and resourcing for new openings in line with project timelines.
• Provide transition support and act as the main point of contact for new venue management.
• Strategic Planning & Collaboration – Build strong partnerships with Head Office teams (HR, Finance, Marketing, L&D, Maintenance) to ensure effective communication and delivery of initiatives.

What we’re looking for

• A commercially minded, highly organised leader with experience managing multi‑site operations.
• Strong knowledge of hospitality compliance and operational standards.
• Excellent people leadership skills with a proven ability to inspire and develop teams.
• Ability to manage projects, budgets and deliver results in a fast‑paced environment.
• Ability to regularly travel between venues in the region, and occasionally visit our Head Offices in Islington, North London.

What you’ll get

• Competitive pay
• Annual bonus
• 33 days annual leave inclusive of Bank Holidays
• Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday–Saturday and free game hire)
• Private healthcare
• Regular team socials and weekly lunch in venue
• Monthly learning and development classes, quarterly team‑building events
• Summer and Christmas socials
• 24/7 health support and free access to therapy, nutritionists and physiotherapists

At Red Engine we believe our success begins and ends with our people. We are committed to a diverse culture where all our team feel respected and included. We welcome applicants from all identities, including people of different races, ethnicities, genders and sexual orientations. If you are passionate about contributing to a culture of inclusion and collaboration, please apply.