Operations Manager

NHS; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider located in Greater London is seeking a dedicated individual to lead and manage a team of receptionists and admin staff. The ideal candidate will be responsible for coordinating day-to-day operations, ensuring high-quality patient service, and leading key management areas. The role requires a minimum of one year of experience in a similar environment, with a focus on operational excellence and staff wellbeing. The hours will be between 7 am and 6:30 pm, excluding weekends.

Qualifications

• Minimum 1 year of experience in a similar role.
• Previous experience in a primary care setting.
• Knowledge of health and safety regulations.

Responsibilities

• Lead and manage a team of receptionists/admin.
• Coordinate day-to-day operational activities in the reception team.
• Play a key role in the senior management team.

Skills

Team management

Patient service orientation

Operational coordination

HR knowledge

Job description

Lead and manage a team of receptionists/ admin, creating a motivated team who deliver an outstanding patient service that is responsible to patient need, minimising complaints and delivery efficient and high quality experience for all patients.

Main duties of the job

Coordinate day to day operational activity in the reception team, including all activity related to team performance, recruitment, induction, training, development, retention and quality.

Play a key role in the senior management team, leading on key areas of responsibility including staff wellbeing, facilities management and Health and Safety.

About us

Vassall Medical Centre is a practice that offers a high quality of primary care services for a diverse population, with focus on inclusion and equality.

Our size list is around 7800 patients and our clinical team consists of 1 GP Partners, 3 Salaried GPs, 1 practice nurse, 1 HCA, 2 pharmacists. Our supportive admin team includes an IT manager, 1 practice manager, 1 Managing Partner and a great team of administration / reception staff.

Hours of work will be between 7 am- 6:30 pm, excludes weekends

Job responsibilities

Lead and manage a team of receptionists / admin

Coordinate day to day operational activity in the reception team

Play key role in the senior management team

Person Specification

Qualifications

• Minimum 1 year of experience in similar role

Experience

• Previous experience in primary care setting
• HR knowledge

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.