Operations Manager

NHS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Greater London is seeking a team leader to manage receptionists and admin staff. The successful candidate will play a key role in operational management and staff wellbeing, ensuring an efficient and high-quality experience for patients. Essential qualifications include a minimum of one year in a similar role. The position offers competitive pay between £19 and £24 per hour, with flexible full-time hours.

Qualifications

• Minimum 1 year of experience in a similar role.
• Management qualification is desirable.
• Previous experience in a primary care setting.

Responsibilities

• Lead and manage a team of receptionists/admin.
• Coordinate day-to-day operational activity in the reception team.
• Play a key role in the senior management team.

Skills

Team leadership

Patient service

Operational management

Job description

Job summary

Lead and manage a team of receptionists/admin, creating a motivated team who deliver outstanding patient service that is responsive to patient needs, minimising complaints and delivering an efficient and high‑quality experience for all patients.

Job responsibilities

• Lead and manage a team of receptionists / admin
• Coordinate day‑to‑day operational activity in the reception team, including all activity related to team performance, recruitment, induction, training, development, retention and quality.
• Play a key role in the senior management team, leading on staff wellbeing, facilities management and Health & Safety.

Person Specification

Essential Qualifications

• Minimum 1 year of experience in a similar role

Desirable Qualifications

• Management qualification

Essential Experience

• Previous experience in a primary care setting

Desirable Experience

• HR knowledge

Employment Details

Pay scheme: Other

Salary: £19 to £24 an hour, depending on experience

Contract: Permanent

Working pattern: Full‑time, Flexible working

Hours of work: 7 am – 6:30 pm, excludes weekends

Job locations: 89 Vassall Road, London, SW9 6NA

Reference number: A5449‑25‑0002

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Vassall Medical Centre

89 Vassall Road, London, SW9 6NA

Employer website: https://www.vassallmedicalcentre.co.uk/