Operations Manager

Customs Support Group; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading logistics firm in the UK seeks an Operations Manager for their Dover Office. This role involves overseeing operational efficiency, developing team skills, and maintaining customer relationships. The ideal candidate has 3+ years of experience, strong leadership skills, and proficiency in relevant software. This position offers an exciting opportunity for those passionate about operational management and team development.

Qualifications

• 3+ Years of experience as an operations manager, ideally in the Dover port area.
• A good level of numeracy and literacy to confidently present to colleagues.

Responsibilities

• Lead and manage the department to ensure efficient operations.
• Collaborate with team leaders and specialists to provide mentorship.
• Drive initiatives to enhance the knowledge base within the teams.
• Manage day-to-day operations for effective productivity and accuracy.

Skills

Strong communication and interpersonal skills

Excellent organizational and multitasking abilities

Detail-oriented with a commitment to accuracy

Ability to work independently and as part of a team

Customer-focused mindset

Proactive and confident

Education

Relevant industry qualifications

Tools

ASM Sequoia software

CHIEF

CDS

Microsoft Office Suite

Job description

Job Description

Operations Manager - Dover Office

We are seeking a dedicated individual to take on the role of Operations Manager for our Dover Office. As the first line decision maker, you will play a crucial role in overseeing the department's structure and processes to align with our business goals.

Key Responsibilities

• Lead and manage the department to ensure efficient operations
• Collaborate with team leaders and specialists to provide mentorship and upskilling opportunities
• Drive initiatives to enhance the knowledge base within the teams

If you are a proactive leader with a passion for developing teams and driving business success, we invite you to apply for this exciting opportunity.

Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.

• Work closely with the Brokerage Director and leadership team to set and implement policies, procedures, and systems.
• Manage overall day-to-day operations to ensure effective and successful management of employee productivity and accuracy.
• Provide line management for specialists and team leaders in the Dover office, aligning on key objectives to mentor staff department-wide.
• Develop a framework for specialist roles, including creating job descriptions tailored to individual skill sets.
• Oversee departmental systems automation to enhance efficiency and accuracy.
• Establish and maintain operational customer relationships with new and existing clients.
• Ensure adequate shift coverage for the Dover 24/7 shift system, including managing the weekend on-call TL rota.

Qualifications

• A good level of numeracy and literacy to confidently present to colleagues.
• Relevant industry qualifications

Experience

• 3+ Years experience
• Proven experience as an operations manager, ideally in the Dover port area.

Knowledge

• Proficiency in ASM Sequoia software, CHIEF, CDS, and Microsoft Office Suite.
• Use & understanding of port linked inventory systems + GVMS.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and as part of a team.
• A customer-focused mindset and a dedication to providing exceptional service.
• Proactive and confident.
• Completes personal goals (Agreed with line manager).
• Relevant industry qualifications