Operations Manager

NOTTING HILL; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-growth luxury beauty brand is searching for an Operations Manager to oversee its wholesale operations across UK, EU, and US markets. The ideal candidate will have deep experience in beauty or premium consumer goods, exceptional team leadership skills, and a solutions-driven mindset. You will lead an Operations team, drive operational excellence, and collaborate with various departments to enhance customer experience and efficiency.

Benefits

Influence brand growth

Collaborative work environment

Impactful process improvement opportunities

Qualifications

• Experience operating within beauty, skincare, cosmetics, wellness or premium consumer brands.
• Strong knowledge of compliance and export processes.
• Deep understanding of D2C operational dynamics.
• Hands-on, solutions-driven approach.

Responsibilities

• Lead and mentor an Operations team.
• Oversee all wholesale order flow across UK, EU and US markets.
• Collaborate closely with D2C, Ecommerce and Supply Chain teams.
• Drive operational excellence across systems and processes.

Skills

Wholesale operations knowledge

Team leadership

Exceptional communication skills

Strong planning skills

Problem-solving

Relationship-building skills

Tools

SAP

Business Central

EDI systems

Job description

You will lead the day-to-day rhythm of Operations & Wholesale, ensuring every product reaches customers, partners and retailers with the precision and care expected of a luxury brand.

You will:

• Lead and mentor an Operations team, setting high standards of execution.
• Oversee all wholesale order flow across UK, EU and US markets with a luxury-level attention to detail.
• Build strong, service-led partnerships with 3PL warehouses, pushing for continuous improvement.
• Collaborate closely with D2C, Ecommerce and Supply Chain teams to elevate accuracy, speed and customer experience.
• Support premium product launches, gifting initiatives, influencer campaigns and seasonal moments.
• Drive operational excellence across systems and processes, including EDI and ERP improvements.
• Analyse performance, build clear reporting and create visibility across the business.
• Act as the go-to problem solver for time-sensitive issues or escalations.

Who You Are

An operations expert with a luxury mindset and a calm, composed leadership style.

If you have deep experience in beauty, wellness, cosmetics or premium consumer goods-and you thrive in D2C-led, fast-scaling environments. this role places you at the centre of the brand's next stage of growth.

Only applicants with experience in Beauty, Cosmetics or Skincare will be considered.

Requirements

• Please note, applicants will need to be able to work on site 4 days per week and be able to commute to Hammersmith or the surrounding area.
• Experience operating within beauty, skincare, cosmetics, wellness or premium consumer brands.
• Strong wholesale operations knowledge, including compliance and export processes.
• A deep understanding of D2C operational dynamics.
• Strong team leadership and the ability to inspire high standards.
• Exceptional communication, planning and relationship-building skills.
• A hands‑on, solutions‑driven approach, with natural curiosity for improving systems and workflow.
• Experience with SAP / Business Central and EDI systems.

What's in It for You

• Influence how a luxury, high‑growth brand scales globally.
• Work alongside creative, commercial and product-led teams shaping the brand's future.
• Make a visible impact through process improvement, operational uplift and cross‑functional collaboration.
• Be part of a culture that values creativity, innovation and premium customer experience.

A high‑growth luxury beauty brand is searching for a Operations Manager to elevate its end-to-end product journey.