Operations Manager

Property Maintenance Services LTD; Birmingham; On-site; GBP 45,000; Full time

Job summary

A leading property maintenance company based in Birmingham is seeking an Operations Manager to oversee and coordinate property maintenance operations. The ideal candidate will have proven experience in a similar role, strong leadership abilities, and exceptional communication skills. The position offers a salary of £45,000 per annum along with benefits such as a fully expensed company car and 28 days of holiday, including bank holidays.

Benefits

Company Car

Fuel Card

Mobile Phone

Pension Scheme

28 Days Holiday (including Bank Holidays)

Qualifications

• Proven experience in an Operations Manager role within property maintenance.
• Strong leadership and people management skills required.
• Ability to manage budgets and operational KPIs essential.
• Full UK driving licence necessary.

Responsibilities

• Oversee daily operations and manage teams across services.
• Ensure compliance with health and safety regulations.
• Develop relationships with clients and stakeholders.
• Prepare performance and financial reports regularly.

Skills

Leadership skills

Knowledge of health & safety standards

Communication skills

Budget management

Problem-solving ability

IT literate (MS Office)

Tools

CRM/job management systems

Job description

Overview

Job Specification: Operations Manager

Company: Property Maintenance Group

Location: Birmingham

Salary: £45,000 per annum

Benefits: Company Car, Fuel Card, Mobile Phone, Pension Scheme, 28 Days Holiday (including Bank Holidays)

About Us

Property Maintenance Group is a leading provider of property maintenance and management services across the UK. We pride ourselves on delivering high-quality, reliable, and efficient solutions to landlords, letting agents, housing associations, and private clients.

Role Purpose

The Operations Manager will be responsible for managing and coordinating property maintenance operations, ensuring projects are delivered on time, within budget, and to the highest standards. This role requires strong leadership, excellent organisational skills, and a proactive approach to problem-solving.

Key Responsibilities

• Oversee and manage daily operations across all property maintenance services.
• Lead, motivate, and manage a team of supervisors, engineers, and subcontractors.
• Ensure compliance with health and safety legislation, company policies, and industry regulations.
• Monitor performance and implement strategies to improve efficiency, quality, and customer satisfaction.
• Manage budgets, allocate resources, and monitor costs to maximise profitability.
• Develop and maintain relationships with clients, suppliers, and stakeholders.
• Conduct site visits, inspections, and audits to ensure standards are met.
• Prepare regular performance and financial reports for senior management.
• Handle escalated client issues and resolve operational challenges effectively.
• Drive continuous improvement and identify opportunities for growth.

Skills & Experience Required

• Proven experience in an Operations Manager role within property maintenance, construction, or facilities management.
• Strong leadership and people management skills.
• Excellent knowledge of health & safety and compliance standards.
• Ability to manage budgets, contracts, and operational KPIs.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and decision-making ability.
• IT literate with good knowledge of MS Office and relevant CRM/job management systems.
• Full UK driving licence.

Package & Benefits

• Salary: £45,000 per annum
• Company Car (fully expensed)
• Fuel Card
• Mobile Phone
• Company Pension Scheme
• 28 Days Holiday (including Bank Holidays)
• Career development opportunities within a growing business