Operations Manager

Get-Recruited (UK) Ltd; Barnsley; On-site; GBP 42,000 - 50,000; Full time

Job summary

A recruitment agency based in Barnsley is seeking an Operations Manager to lead and develop senior operational managers. This role focuses on driving efficiency and performance across multiple service functions. The ideal candidate will have proven experience in service operations and strong leadership skills. Responsibilities include strategic leadership, setting objectives, and enhancing operational processes to support growth. The position offers a salary of up to £50,000 and is office-based.

Qualifications

• Proven experience leading service operations in a service-led organisation.
• Strong people leadership with experience in high-performing teams.
• Demonstrable experience improving operational processes and efficiency.

Responsibilities

• Lead senior operational managers and team leads across multiple functions.
• Provide strategic leadership to operational heads, setting clear priorities.
• Identify and close significant process gaps for improved efficiency.

Skills

Leadership

Process Improvement

Stakeholder Management

Customer Support Knowledge

Tools

Zendesk

Freshdesk

Jira Service

Job description

Operations Manager

Barnsley - Office Based

Up to £50,000

The Opportunity

You will lead senior managers and team leads, driving efficiency, consistency and performance across service delivery. The role focuses on how services are delivered, ensuring the operational model is scalable, auditable and capable of supporting future growth.

The Role

Lead and develop senior operational managers and team leads across multiple operational functions.

Provide strategic leadership to the Head of Operations and Call Operations Manager, setting clear expectations, priorities and performance objectives at a senior level.

Enable and support operational leaders to set objectives for their teams.

Act as a coordinating leader across operational functions, ensuring alignment, consistency and clarity of direction.

Strengthen the operational leadership layer to support future growth and increased service complexity.

Lead the identification and closure of significant process gaps.

Design, implement and embed robust, scalable operational processes and frameworks to improve efficiency, quality and consistency.

The Person

Proven experience leading service operations, service desk or customer support functions in a service‑led organisation.

Strong people leadership with experience building and developing high‑performing teams.

Hands‑on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Serviceampe) would be desirable.

Demonstrable experience improving operational processes and efficiency.

Highly organised, with the ability to manage multiple priorities effectively.

Strong communication and stakeholder management skills.

Experience leading change and embedding continuous improvement.

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