Operations Lead/Manager

Harrison Holgate; City Of London; On-site; GBP 42,000 - 50,000; Full time

Job summary

A well-regarded insurance company in London is seeking an experienced Operations Lead/Manager to oversee and support operational excellence. The role involves developing best practice processes, managing reporting requirements, and providing leadership to the team. Ideal candidates will have underwriting experience and proficiency in Excel and Salesforce. This is an excellent opportunity for career progression within a growing MGA environment.

Qualifications

• Previous underwriting experience in Property, Casualty or PI.
• Experience within, or strong interest in, insurance operations.
• Experience in an MGA environment.

Responsibilities

• Develop and maintain operational processes for accuracy and compliance.
• Support Operations Director in process improvements.
• Manage reporting requirements for compliance.

Skills

Underwriting experience in Property, Casualty or PI

Interest in insurance operations

Experience in MGA environment

Cert CII qualification

Proficiency in Excel (including macros/VBA)

Experience using Salesforce

Strong communication skills

Proactive, collaborative approach

Education

Minimum Cert CII qualification

Tools

Excel

Salesforce

Job description

Salary: Up to £50,000 (depending on experience)

Type: Permanent | Full-time

Sector: Insurance / MGA

An exciting opportunity has arisen for an experienced insurance professional to join a growing London-based MGA as an Operations Lead / Manager.

This is a key role within the business, responsible for supporting the Operations Director in ensuring smooth day-to-day running, developing best practice processes, and maintaining operational excellence across underwriting, compliance, and reporting functions.

Key Responsibilities

• Develop, document, and maintain best practice operational processes to ensure accuracy, efficiency, and compliance.
• Support the Operations Director in identifying and implementing process improvements.
• Manage and oversee reporting requirements for binding authorities, including BDX, exposure data, ELTO returns, and compliance reporting.
• Assist with external and internal audits, including TOBA reviews and regulatory processes.
• Provide leadership, training, and support to Underwriting Assistants and Operations Administrators.
• Maintain and version control key documentation including wordings, endorsements, and binding authorities.
• Collaborate with support functions such as Compliance, IT, HR, and Credit Control to deliver high operational standards.

About You

We’re looking for someone with:

• Previous underwriting experience in Property, Casualty or PI.
• Experience within, or strong interest in, insurance operations.
• Experience in an MGA environment.
• Minimum Cert CII qualification.
• Proficiency in Excel (including macros/VBA).
• Experience using Salesforce.
• Strong communication skills and a proactive, collaborative approach.

Why Apply?

This is a great opportunity for someone looking to step into a visible, hands‑on operations role where they can influence process, drive improvements, and help shape the future of a fast‑developing MGA.

If you’re looking for a role that combines structure, responsibility, and genuine progression potential, we’d love to hear from you.