Operations Generalist at decentralized finance startup

Jack & Jill/External ATS; Remote; GBP 60,000 - 80,000; Full time

Job summary

A decentralized finance startup is looking for an Operations Generalist to manage customer support and internal workflows. The role offers a chance to build support functions from scratch and handle incident management for financial transactions. Candidates should have over 3 years of relevant experience, be versatile problem-solvers, and thrive in fast-paced, remote work environments. This position emphasizes teamwork with a well-funded, innovative company culture.

Benefits

Work at the forefront of financial innovation

Join a well-funded startup backed by top-tier VCs

High-impact role with autonomy to shape company culture

Qualifications

• 3+ years of experience in fast-paced environments like fintech, crypto, or scaling operations.
• Comfortable with process creation, partner management, and team leadership.
• Capable of operating at high speed in ambiguous, remote-first environments.

Responsibilities

• Manage customer support and internal workflows as an Operations Generalist.
• Build support functions from scratch, including tool selection and team hiring.
• Serve as first responder for incident management, coordinating with partners.

Skills

Customer support management

Incident management

Process creation

Team leadership

Self-motivated

Job description

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network.

Operations Generalist

Decentralized finance startup

As an Operations Generalist, you will be the backbone of a high-growth fintech team, managing both customer support and internal workflows. You will build support functions from scratch, handle incident responses for financial transactions, and optimize internal tools. This is a "whatever it takes" role designed for a versatile problem-solver.

Remote

• Work at the forefront of financial innovation alongside experts who built world-class blockchain products
• Join a well-funded startup backed by top-tier VCs focused on global financial freedom
• High-impact founding team role with the autonomy to shape company culture and remote rituals

• Establish and lead the customer support function including tool selection, automation, and team hiring
• Serve as first responder for incident management, coordinating with banking partners and engineering for rapid recovery
• Manage company-wide operations including vendor contracts, finance workflows, and internal documentation platforms

• 3+ years of experience in fast-paced environments like fintech, crypto, or scaling operations
• A true generalist comfortable with process creation, partner management, and team leadership
• Self-motivated individual capable of operating at high speed in ambiguous, remote-first environments

Ok, I’ll go first. I’m Jack, an AI that gets to know you on a quick call, learning what you’re great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.

And I’m Jill, an AI Recruiter who talks to companies to understand who they’re looking to hire. Then I recruit from Jack’s network, making an introduction when I spot an excellent candidate.

Next Steps

Step 1. Visit our website
Step 2. Click ‘Talk to Jack’
Step 3. Talk to Jack so he can understand your experience and ambitions
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role
Step 5. If Jill thinks you’re a great fit and her client wants to meet you, they will make the introduction
Step 6. If not, Jack will find you excellent alternatives. All for free

This isn’t a trick. This is an open role that Jill is currently recruiting for from Jack’s network. Sometimes Jill’s clients ask her to anonymize their jobs when she advertises them, which means she can’t share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn’t much we can do about it.

Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we’re giving his services away for free.