Operations Director - Elevate Customer Experience (Hybrid)

Campbell Tickell Limited; Greater London; Hybrid; GBP 94,000 - 111,000; Full time

Job summary

A housing association in South East London is seeking an Operations Director. The successful candidate will improve customer satisfaction and lead key projects. Responsibilities include managing external contractors and leading talented housing and property teams. Candidates should have experience in managing property services and a good understanding of property legislation. This is a hybrid role, with the potential for significant impact on the communities served.

Qualifications

• Proven track record in managing property services and maintenance contracts.
• Broad operational experience in housing management and property management.
• Experience in a Local Authority or Housing Association setting.

Responsibilities

• Drive customer satisfaction and lead key projects.
• Manage external contractors and broader priorities.
• Inspire, motivate, and develop housing and property teams.

Skills

Leadership skills

Customer experience management

Partnership management

Problem solving

Understanding of property legislation

Job description

A housing association in South East London is seeking an Operations Director. The successful candidate will improve customer satisfaction and lead key projects. Responsibilities include managing external contractors and leading talented housing and property teams. Candidates should have experience in managing property services and a good understanding of property legislation. This is a hybrid role, with the potential for significant impact on the communities served.