Operations Director

TipTopJob; Warwick; Remote; GBP 80,000; Full time

Job summary

A prominent health service organization is seeking an Operations Director to oversee regional performance across multiple facilities. This role requires significant management experience in health and social care, with a focus on safety, quality, and operational excellence. The position offers a competitive salary of £80,000 annually along with various benefits, including generous leave policies and a strong pension scheme. Remote work with regular travel in the West Midlands region is required.

Benefits

25 days annual leave + bank holidays

Employee Assistance Programme

Competitive Pension Scheme

Healthcare and wellbeing benefits

Online discounts and cash back rewards

Cycle to work scheme

Qualifications

• Significant previous experience in health and social care management.
• Experience managing large scale, multi-site teams.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Lead and develop a culture that prioritizes safety and quality.
• Manage operational performance against quality and performance targets.
• Ensure compliance with regulatory requirements and company policies.
• Develop relationships with external stakeholders and local authorities.
• Direct recruitment strategies to meet staffing needs.

Skills

Operational leadership

Financial stewardship

Team management

Communication skills

Organizational skills

Job description

Overview

An outstanding new job opportunity has arisen for a dedicated Operations Director for one of UK's leading health care providers. You will be accountable for the financial, quality and operational performance of the region covering 11 specialist residential homes and 1 Supported Living Provision. This is a remote role with regular travel required, covering our West Midlands region, which covers West Midlands County, Warwickshire, Stoke:on:Trent and wider Staffordshire. To be considered for this position you must have previous health and social care management experience.

Responsibilities

• Lead and develop a culture in the region that values the very highest standards of safety, quality and excellent service user care are consistently delivered
• Lead and manage the Operational Management Team across all aspects of day to day business deliverables including monitoring performance in relation to quality and key performance indicators (QPIs and KPIs) to agreed targets for care standards, business planning, financial performance and quality
• Ensure compliance with all statutory regulatory bodies and company policies and procedures, and accountable for ensuring findings from internal site quality inspections are reviewed and actioned as appropriate, linking with Senior Quality Improvement Lead (QIL) and/or QIL as necessary
• Develop and maintain external stakeholder relationships (including Local Authorities and CCGs)
• Establish and direct a regional recruitment and retention strategy designed to meet appropriate staffing needs, reducing turnover and avoiding unnecessary agency usage

Preferred skills and experience

• Significant previous experience of managing large scale, multi-site and/or geographically spread teams, managing and leading sites to strive for excellence, good financial stewardship, promoting person centred care, good communicator, facilitating good team work, supporting colleagues to develop and ensuring effective service delivery.
• Strong organisational skills, ability to prioritise and multi-task, work well under pressure, handling multiple issues simultaneously in a dynamic and often ambiguous environment
• Significant operational and financial planning ability with experience of commercial accountability for cost control, financial performance, business growth and development
• A clear understanding of the factors influencing and impacting social care provision and a demonstrable passion for delivering high quality, person centred services

Benefits

• Salary of GBP80,000 per annum, 37.5 hours per week (permanent, full-time)
• 25 days annual leave + bank holidays + birthday leave
• Annual leave entitlement increases based on length of service: 27 days after 5 years service and 30 days after 10 years service
• Length of service recognition awards every 5 years
• Employee Assistance Programme
• Competitive Pension Scheme
• Healthcare and wellbeing benefits
• Online discounts and cash back rewards
• Cycle to work scheme (qualifying period) and other flexible benefits