Operations Director

GB Recruitment (England, Scotland, Wales); Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading recruitment agency is seeking an Operations Director to lead strategic growth initiatives across the UK and Ireland. This role focuses on delivering innovative solutions, enhancing operational excellence, and building customer relationships. The ideal candidate will have extensive senior operational leadership experience in FMCG, Retail or Ecommerce, excellent strategic thinking abilities, and strong leadership skills. Benefits include a car allowance, enhanced pension scheme, and 24/7 employee support.

Benefits

Car allowance or company lease car option

Enhanced pension contribution scheme

Free confidential 24/7 GP Service

Access to hundreds of discounts

24/7 employee support service

Qualifications

• Proven experience in FMCG, Retail, or Ecommerce environments.
• Exceptional ability to balance customer needs with organizational objectives.
• Ability to navigate complex challenges and deliver innovative solutions.

Responsibilities

• Shape and drive strategic operational growth initiatives.
• Deliver innovative solutions and ensure operational excellence.
• Build relationships with customers and design tailored operational solutions.

Skills

Senior operational leadership experience

Strong track record in automation

Strategic and commercial thinking

Inspirational leadership skills

Project management skills

Stakeholder influence

Job description

Position: Operations Director
Location: UK/I Remote
Contract Type: Permanent - Full time

We are building a pipeline of talented leaders ready to step into exciting roles when the time comes. If you’re passionate about shaping operations and driving strategic growth, we’d love to hear from you.

Position Summary

We are seeking an Operations Director to shape, drive, and lead strategic operational growth initiatives across the UK & Ireland. This role is pivotal in defining long‑term strategies, delivering innovative solutions, and ensuring operational excellence for existing and future customers.

Key Focus Areas

• Innovation & Digitalisation: Drive automation and digital transformation initiatives, staying ahead of industry developments and leveraging cutting‑edge technologies.
• Strategic Growth: Develop and execute long‑term strategies that position DHL as the market leader in FMCG, E‑Commerce, and Retail.
• Customer‑Centric Leadership: Build deep relationships with customers, understand their evolving needs, and design tailored operational solutions.
• Network Design: Configure and optimise network models to deliver efficiency, scalability, and resilience.
• Blue‑Sky Thinking: Challenge the status quo with bold ideas that shape the future of supply chain operations.
• Commercial Acumen: Identify risks and opportunities, create strategies to mitigate and accelerate growth, and deliver value through creative solutions.

What We’re Looking For

• Proven experience in senior operational leadership, ideally within FMCG, Retail, or Ecommerce, large‑scale logistics environments.
• Strong track record in automation warehouse environments, digitalisation, and operational transformation.
• Exceptional ability to think strategically and commercially, balancing customer needs with organisational objectives.
• Inspirational leadership skills to build high‑performing teams and foster engagement in a matrix environment.
• Ability to manage and lead large‑scale, complex projects.
• Ability to navigate complex challenges, influence stakeholders, and deliver innovative solutions.

Benefits

As well as competitive pay rates, you will be entitled to an award‑winning range of benefits:

• Choose between a car allowance or the option of a company lease car, with electric vehicle choices available.
• Join our enhanced pension contribution scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution.
• Free confidential 24/7 GP Service.
• Hundreds of discounts (including Retail, Childcare + Gym).
• 24/7 employee support service for you (+ family) with access to free counselling and much more.
• For more details see https://supplychainjobs.dhl.com/jobs/our-benefits/.

Who We Are

We are the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

Building an Inclusive Workplace

At DHL, we’re all about creating a workplace where everyone’s skills and experiences matter, and where you can be your true self every day. We support the Armed Forces Covenant and are dedicated to helping our veterans find jobs.

We emphasise cultural diversity and innovation as part of our success.

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