Operations Director

Elior; Aberdeen City; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading catering company is seeking an experienced Operations Director in Aberdeen, UK. The role involves overseeing contract catering services across Scotland and North England, ensuring quality and compliance, and fostering client relationships. Ideal candidates will have extensive management experience in catering and a proven track record in building teams. The position offers a competitive salary with bonuses, flexible working options, and generous benefits including health care and professional development opportunities.

Benefits

15% performance-related bonus

FREE On-Site Lunches

Flexible Working

Hybrid Working Model

33 days of holiday

Additional Holiday Purchase Option

Family Leave

Health care cover

Paid Charity Leave

Career progression opportunities

Mental health support

Life assurance and pension schemes

Qualifications

• Extensive experience in contract catering within a multi-site, senior management role.
• Experience within the Business & Industry environment is desired.
• A proven track record of successfully building and maintaining client relationships.
• Ability to demonstrate experience in leading, inspiring, and motivating a large and diverse team.
• Confidence in numbers and P&L management.

Responsibilities

• Create a culture of excellent customer experience.
• Ensure legal and company compliance within the strategic area.
• Build and maintain external relationships with senior clients.
• Oversee recruitment and development of the operations team.
• Support the sales team with site visits and sales presentations.

Job description

General information

Operations Director Ref: 2024-66292

Division: Elior Regional B&I

Advert Closing Date: 11 / 09 / 2024

Contractual Hours: Full-time

Salary: Competitive

Contract Type: Permanent

Working Pattern: Monday - Friday (40 hours per week)

Location: Aberdeen, UK

Join our team!

Are you a great leader of Catering Teams with a genuine passion for exemplary service? We have a new opportunity for an experienced and enthusiastic Operations Director to join our team, covering our sites predominantly throughout Scotland and North England.

This role sits within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we’re one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment.

What you’ll be doing...

Your key responsibilities as the Operations Director will consist of:

• Accountable for creating a culture of excellent customer experience within the community
• Accountable for ensuring legal and company compliance within the strategic area of responsibility
• Accountable for creating a platform for financial growth, exceeding financial targets
• Accountable for building and proactively maintaining external relationships with senior clients to exceed client expectations, delivering a value-added service proposition which builds and sustains industry competitive advantage
• Oversee Operations Management function within area of responsibility
• Accountable for overseeing recruitment, support, training and development of the operations team in order to deliver an efficient, high quality, financially beneficial value proposition to the Company and senior client in line with Company processes
• Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound. Developing centres of excellence within sites to be used as reference points is essential

Due to this field-based role, you will be expected to travel to sites predominantly throughout Scotland and the North of England (company car provided).

What can you bring?

• Extensive experience in contract catering, within a multi-site, senior management role
• Experience within the Business & Industry environment is desired
• A proven track record of successfully building and maintaining client relationships
• Ability to demonstrate experience in leading, inspiring, and motivating a large and diverse team
• An influential individual
• Confidence in numbers and P&L management

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

• A competitive salary, 15% performance‑related bonus, plus a company car / allowance
• FREE On‑Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.
• Support Your Way of Life: Flexible Working – we offer full‑time & part‑time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Hybrid Working Model – collaborate & innovate in the office three days a week while enjoying focused work‑from‑home days
• Holiday Allowance – relax & recharge with 33 days of holiday (including bank holidays)
• Additional Holiday Purchase Option – customise your time off by purchasing extra holidays
• Family Leave – prioritise family commitments with flexible leave options
• Health care cover
• Paid Charity Leave – make a positive impact with two additional paid days for charity work
• Opportunities for career progression while developing a close‑knit community
• Access mental health support & comprehensive wellbeing benefits
• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & cycle to work scheme

Why it’s great to work for us...

Elior is a multi‑award‑winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health – Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled. That’s why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality: Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain the best people from the widest possible talent pool we’re committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Interested? Click the ‘Apply for this role’ button at the top of this advert.