Operations Coordinator - Fixed-Term Contract

JLL; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property management firm is seeking an Assistant Operations Manager for a 12-month Fixed-Term Contract at Westquay in Hampshire, UK. The role involves supporting the Operations Manager to ensure efficient operation of a bustling retail facility. Responsibilities include managing service partners, ensuring compliance with company policies, and maintaining operational excellence. Ideal candidates will have supervisory experience in Facilities Management, strong organizational skills, and proficiency in Microsoft Office tools.

Qualifications

• Experience working in Facilities Management at a supervisory level.
• Results-oriented with strong attention to detail.
• Ability to work on own initiative.

Responsibilities

• Assist Operations Manager in delivering facilities services.
• Support the management of service partners and subcontractors.
• Ensure compliance with JLL policies and processes.

Skills

Commercial acumen

Stakeholder management skills

Strong organisational skills

Excellent communication skills

Good administrative skills

Education

Facilities Management experience

IOSH certification (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Are you an experienced operations professional seeking a dynamic role at the heart of Southampton's retail landscape? Westquay, a premier shopping, dining, and leisure Destination on the South Coast, is looking for a dedicated Assistant Operations Manager to join its vibrant team.

With over 100 shops, restaurants, and leisure facilities, Westquay is a pivotal hub attracting millions of visitors annually, significantly contributing to the city's economy and identity. This is a unique opportunity to play a crucial role in ensuring the seamless and efficient operation of a bustling retail environment, contributing to an exceptional experience for both tenants and over 17.6 million annual visitors.

This is a 12 month Fixed‑Term Contract role.

The Operations Coordinator will assist Operations Manager in the delivery of facilities services to occupiers in one of our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.

Team Structure

The Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the Destination Director, Service Partners, Supply Chain Management, Sustainability and Surveying.

Key Responsibilities and Deliverables

• Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
• Assist the Operations Manager in inspiring the teams to fully embrace and deliver Operational Excellence at Westquay.
• Set and maintain the highest standard of performance for the administration, operations, and management of the landlord’s areas at Westquay.
• Proactively contribute towards the Destination’s Health, Safety, Security and Environmental performance.
• Ensure that on‑site management of Westquay is undertaken in accordance with JLL’s policies, processes, and procedures.
• Ensure that all Facilities Management systems are kept compliant, up to date and managed effectively (eLogbook’s, Riskwise).
• Ensure all insurers' requirements are met and oversee all accident, incident reporting, including insurance and statutory forms and procedures.
• Support the Operations Manager in the management of the Service Partners through their managers.
• Support the Operations Manager to ensure the delivery of Maintenance, Security and House‑Keeping provision along with their subcontracted services, ensuring they are managed to the performance standards required.
• Support the Operations Manager in maintaining and exercising the Emergency Preparedness documents with Team Westquay.
• Organise and co‑ordinate fire evacuation and emergency response drills.
• Engage with all other departments and embrace being a part of Team Westquay.
• Build and develop Occupier relationships in accordance with the Operations Manager and have regular occupier contact on day‑to‑day matters. Ensuring relevant information and advice is fed back and logs kept monitoring communications.
• Assist with the delivery of operational initiatives across your Destination in close liaison with our service partners and other departments.
• Assist in issuing work permits and manage this process at Westquay.
• Assist in the management of building plant and equipment. Will be responsible for building management systems where appropriate.
• Assist in developing and maintaining occupier handbooks.
• Assist in the implementation of minor works.

Required Qualifications, Skills and Experience

• Commercial acumen
• Stakeholder management skills and an ability to understand business ideas
• Previous experience working for a company within the property industry or from a similar business line, with client‑facing experience or from an FM background
• Supportive in driving operational business change and improvements
• Ability to work on own initiative, to listen and willingness to learn.
• Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.
• Results and achievement orientated to high standards
• Prior experience working in Facilities Management at a supervisory level or above, ideally in a shopping centre environment.
• Strong organisational skills and excellent communication skills, both verbal and written
• Good administrative and IT skills (Word, Excel and PowerPoint)
• Resourceful and driven to achieve results
• Knowledge of safety, quality, and cost risks
• Preferably IOSH, or working toward IOSH Certification

Location

On‑site – Hampshire, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call [phone] to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page. I want to work for JLL.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.