Operations Consultant

i2i Recruitment Consultancy; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A growing travel brand in Cheltenham seeks an operations coordinator to manage tailor-made European group tours. Candidates should have strong multitasking, organizational, and communication skills, along with a commitment to excellent client service. The role offers opportunities for career development in a fast-paced and vibrant environment. Join a supportive team and enjoy various perks, including 25 days of holiday and a group bonus scheme.

Benefits

25 days holiday + Bank Holidays

Group Bonus Scheme

Travel Loans

Work Save Pension Plan

Group Life Assurance

Discounted Gym Membership

Qualifications

• Experience in a busy operations/administrative role or from a similar fast-paced industry.
• Proven multitasking and organisational skills.
• Confident communicator with great attention to detail.

Responsibilities

• Managing tailor-made European group tour projects from start to finish.
• Booking and coordinating services like hotels and transport.
• Creating detailed schedules, timelines, and client itineraries.
• Communicating with suppliers, clients, and global sales teams.
• Handling budgets, raising invoices, and logging project expenses.

Skills

Multitasking

Organisational skills

Communication

Client service

Job description

What’s in it for you?
25 days holiday + Bank Holidays | Group Bonus Scheme | Travel Loans | Work Save Pension Plan | Group Life Assurance | Discounted Gym Membership | Supportive team environment |Join a fast-growing, exciting travel brand!

Must Have’s

• Experience in a busy operations/administrative role or transferable experience from a similar fast-paced industry
• Proven multitasking and organisational skills – you will be juggling lots of spinning plates!
• Confident communicator with great attention to detail – you’ll be liaising with tour directors and suppliers
• A “can-do” attitude and a commitment to excellent client service

Nice to have’s

• Experience coordinating group travel or tour logistics
• Good knowledge of European geography and travel logistics
• Financial confidence — budgeting, invoicing, and supplier negotiation
• Ability to stay calm under pressure and manage multiple stakeholders

So what will you be doing?

• Managing tailor-made European group tour projects from start to finish
• Booking and coordinating services like hotels, transport, guides, and visits
• Creating detailed schedules, timelines, and client itineraries
• Communicating with suppliers, clients, and global sales teams
• Handling budgets, raising invoices, and logging project expenses
• Based in central Cheltenham – modern, vibrant office
• Regular team collaboration and training
• Opportunities to go abroad!
• Monday to Friday!
• Fast-growing business with genuine career development opportunities with a global company!
• Be part of a global organisation, and multi award winner
• Celebrates creativity and passion for travel!

Interested? Send your most up-to-date CV to Ellie at i2i recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair.
We’re committed to reviewing every application with diversity and inclusion in mind. While we aim to connect personally with each applicant, the volume of applications means we can’t always do so. That said, we will update you on the status of your application regardless of the outcome.

For immediate consideration send your CV to Ella at i2i Recruitment today...