Operations Clerk

Reed; Ipswich; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading logistics company based in Ipswich is looking for a Customs & Operations Clerk to manage customs processes and coordinate operations. Ideal candidates should have a background in logistics or shipping, strong knowledge of customs regulations, and proficiency in relevant software. Offering a competitive salary of £32,000 plus an £8,000 bonus, with career development opportunities in a supportive team environment.

Benefits

Career development opportunities

Supportive team culture

Mentorship

Qualifications

• Experience in logistics, shipping, or freight forwarding is essential.
• Strong knowledge of customs regulations and clearance procedures.
• Proficiency in relevant software tools.

Responsibilities

• Coordinate customs clearance and freight operations.
• Ensure compliance with UK customs regulations.
• Provide timely responses to client queries.

Skills

Logistics knowledge

Customs regulations knowledge

Communication skills

Analytical skills

Customer service skills

Education

Relevant qualifications in customs or logistics

Tools

CDS

Destin8

CNS Compass

Multifreight

Microsoft Office Suite

Job description

Customs & Operations Clerk Ipswich | Full-time | £32,000 + £8k bonus

A leading family run logistics and freight forwarding company based in Ipswich is seeking a Customs & Operations Clerk to join their growing team. With decades of combined industry experience, this organisation provides tailored, round-the-clock freight solutions across the UK and internationally, including full customs clearance services.

The Role

This is a fantastic opportunity for someone with a background in logistics or shipping who thrives in a fast‑paced, detail‑oriented environment. You’ll be responsible for managing customs processes, coordinating operations, and ensuring exceptional service delivery.

Key Responsibilities

• Coordinate customs clearance and freight operations with internal teams and external partners.
• Ensure compliance with UK customs regulations and maintain accurate documentation.
• Use systems such as CDS, Destin8, CNS Compass, Multifreight, and Microsoft Office Suite.
• Provide timely and professional responses to client queries.
• Analyse operational data to support decision‑making and improve efficiency.
• Manage multiple tasks under pressure while maintaining high attention to detail.

Ideal Candidate Profile

• Experience in logistics, shipping, or freight forwarding is essential.
• Strong knowledge of customs regulations and clearance procedures.
• Proficiency in relevant software tools (CDS, Destin8, CNS Compass, Multifreight).
• Excellent communication and customer service skills.
• Analytical mindset and ability to work independently.
• Relevant qualifications in customs or logistics are a plus.

What’s on Offer

• Competitive salary £32,000 and bonus (£8,000 per year)
• Career development opportunities in a growing business.
• Supportive team culture with expert mentorship.A dynamic and fast‑paced working environment.

How to Apply

Submit your CV outlining your relevant experience and why you’re interested in this opportunity.