Operations Analytics Manager

Uber; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology company in Greater London is seeking an Operations Analytics Manager to lead data-driven insights for strategic partners. This role involves maintaining operational reporting dashboards, conducting performance analysis, and providing analytical consulting to clients. The ideal candidate has over 5 years of experience, strong SQL skills, and a background in data visualization tools like Tableau or PowerBI. This position emphasizes collaboration and active communication with senior leadership and external partners.

Benefits

Flexible work arrangements

Qualifications

• Minimum 5 years of relevant experience within a similar position.
• Demonstrated proficiency in writing complex SQL queries.
• Extensive experience with major Data Visualisation tools.

Responsibilities

• Own and improve operational and performance reporting dashboards.
• Prepare and present strategic performance reviews for leadership.
• Lead analytical deep dives on key strategic themes.

Skills

Advanced SQL

Data Visualisation

Stakeholder Management

Communication

Prioritisation & Time Management

Tools

Tableau

PowerBI

Excel

Looker

Job description

About the Role

This is a strategic and high-impact position that serves as a key enabler for the Enterprise and Global Delivery Partners (GDP) department for UK & Ireland. The Operations Analytics Manager will be responsible for provisioning strategic reporting and deep-dive analysis of our operations. A unique and critical aspect of this role is providing advanced analytics consulting to our top strategic partners (large restaurant chains), helping them grow their businesses, optimise their operations, and maximise their partnership value. Critically, this role provides excellent exposure to senior leadership and external executive teams through direct analytical work supporting our most strategically important brands.

The successful candidate will be a technical, business-savvy problem-solver who can translate complex data into actionable insights for both internal stakeholders and external clients.

What the Candidate Will Do

• Reporting Ownership: Own, maintain, and continuously improve robust, high-quality operational and performance reporting dashboards and tools.
• Performance Analysis: Prepare and present strategic performance reviews for senior leadership and external partners (e.g., Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), Quarterly Business Reviews (QBR)).
• Deep Dives: Lead analytical deep dives on key strategic themes, such as promotional efficiency, client profitability, and operational bottlenecks.
• Ad-hoc Analysis: Fulfill ad-hoc data and analysis requests, providing timely and accurate insights to support immediate business decisions. Eg. Why did the defect rate spike last week?
• A/B Testing & Experimentation: Design, execute, and rigorously analyse A/B tests and other experiments across critical operational levers and commercial initiatives (e.g., promotions, incentives) to determine incrementality and drive optimisation.
• Client Consulting: Serve as an analytics consultant to strategic partners, leveraging internal data to provide tailored recommendations for operational improvement and business growth.

Basic Qualifications

• Minimum 5 years of relevant experience within a similar position
• Advanced SQL: Demonstrated Advance proficiency in writing complex, efficient SQL queries for data extraction and manipulation.
• Data Visualisation: Extensive experience with major Data Visualisation tools (e.g., Tableau, Looker, PowerBI, or similar).
• Business Intelligence / Reporting: Strong foundational experience in Business Intelligence and reporting, including advanced skills in spreadsheet tools (Excel/Google Sheets) for modeling and analysis.
• Stakeholder Management: Proven ability to effectively manage and communicate with senior-level stakeholders, building trust and influencing data-driven decisions.
• Prioritisation & Time Management: Excellent organisational skills with the ability to manage multiple competing requests, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Communication: Excellent verbal and written communication skills with the ability to articulate complex analytical findings to a non-technical audience.

Preferred Qualifications

• Consulting: Previous experience in a consulting role or a highly matrixed organisation. Proven ability to influence executive-level stakeholders.
• Data Science: Understanding of Data Science concepts, modeling, or statistical analysis techniques.
• Programming Skills: Proficiency in a programming language used for data analysis (Python/R).
• Industry Experience: Experience working with operational data within the logistics, e-commerce, or food delivery industries.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [e-mail].