Operations Administrator (SIPP & LISA Team)

Hargreaves Lansdown Asset Management Limited; Bristol; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading investment platform is looking for an Operations Administrator to join their SIPP & LISA Operations Team in Bristol. The role involves ensuring accurate administrative functions and supporting team processes while delivering excellent client service. Candidates should have experience in administration or customer service, with strong organisational skills. The position offers a starting salary of £24,610, opportunities for hybrid working, and a variety of employee benefits including bonuses, holidays, and health insurance.

Benefits

Discretionary annual bonus

25 days holiday plus bank holidays

Flexible working options

Enhanced parental leave

Pension scheme up to 11% employer contribution

Private medical insurance

Gym memberships

Qualifications

• Experience working in a helpdesk, operational, administration, or customer service role.
• Ability to meet tight deadlines in a fast-paced environment.
• Collaborative approach to team tasks.

Responsibilities

• Ensure all team administrative functions are processed accurately.
• Communicate effectively with team and department.
• Support team’s risk and control activities.

Skills

Client service

Administrative skills

MS Office (Outlook, Word, Excel)

Multi-tasking

Organised

Job description

Operations Administrator (SIPP & LISA Team). Permanent, full-time position.

We have new position open for an Operation Administrator to join our SIPP & LISA Operations Team.

What our Operations Team does?

Our operations team is split into two different departments: New Business and Client Accounts. New Business deals with the on-boarding of any new money coming onto the platform and Client Accounts deals with the reconciliation and payments out of this money should our clients request it.

To understand about what our SIPP & LISA products are, please head to our website.

This role would suit someone who has experience working within a helpdesk, operational, administration, customer service or contact/call centre environment and is who is looking to develop their career in Saving and Investments.

This role is a great opportunity to develop your career within a Bristol based Top FTSE 100 Wealth Management company. To support you on this journey you will be given full training from the first day you join.

Salary

Starting salary from £24,610 Full-Time (37.5 hours), permanent contract, please see below for details about the some of the benefits we offer.

What you'll be doing

Your responsibilities for this role but not restricted to are:

• Ensuring all team administrative functions are processed accurately and efficiently
• Ensuring team processes are reliable and effective
• Taking ownership for team results
• Communicating well with your team, department, and wider business
• Taking ownership for resolving any issues that are presented
• Taking part in wider department projects when opportunities arise
• Supports the team's risk and control activities to ensure good client outcomes and risk management culture.

About you

To be successful you should be able to demonstrate that you are confident in writing emails, passionate about delivering excellent client service, organised to meet tight deadlines, have the ability to multi-task, be an inquisitive person, empathic and resilient. Ideally, we are looking someone who able demonstrate in the following areas:

• Enjoys working in a fast-paced work environment, with the ability to work to tight deadlines.
• Have a collaborative approach to work, willing and able to work with other team members to complete tasks.
• Organised approach with the ability to prioritise tasks and workload effectively.
• Able to use MS office (Outlook, Word, Excel).
• Experience processing adminsative tasks.

Interview process

A competency-based interview conducted on-line via Microsoft teams.

Working Schedule

This role is based in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm, you will have a rota within these hours.

We support hybrid working once you have successfully completed your training and confident on the phone and have passed your 3-month probation.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Discretionary annual bonus* & annual pay review
• 25 days* holiday plus bank holidays and 1-day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers

* dependant on role level

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please note, we are unable to provide employment sponsorship to candidates.