Operations Administrator

Hargreaves Lansdown Asset Management Limited; Bristol; Hybrid; GBP 25,000; Full time

Job summary

A leading investment platform based in Bristol seeks an Operations Administrator to enhance customer interactions. The role requires a communicative and empathic individual, preferably with some experience in customer service. Comprehensive training will be provided, and the position supports hybrid working post-training completion. This dynamic role emphasizes collaboration and responsiveness to client needs, offering a fulfilling opportunity in a well-regarded company.

Benefits

Annual pay reviews

25 days holiday plus bank holidays

Hybrid working options

Pension scheme up to 11%

Private medical insurance

Gym memberships and wellbeing resources

Qualifications

• A background in customer experience or administration is advantageous.
• Must be a collaborative person and able to work under deadlines.
• Enjoys a busy and challenging role.

Responsibilities

• Communicating with clients via various channels, providing quality service.
• Listening to customer needs and delivering personalized service.
• Supporting vulnerable clients and collaborating with teams.
• Managing risk and control activities.

Skills

Empathy

Resilience

Quick learning

Communication

Job description

Join our community

Our purpose is to empower people to save and invest with confidence. We are looking for great people like you to join us, so please come and invest in YOUR future at Hargreaves Lansdown.

About the role

We have a new role open in our omni channel community and you could be who we are looking for.

Position available:

Operations Administrator

As part of our omni channel team you will have the chance to develop insight into our business and will gain a strong grounding of expertise in your role.

You will be given full training from the first day you join Hargreaves Lansdown to help you understand our products and services, our clients and our vision. This will involve interactive workshops, training on our systems and much more to ensure you feel supported throughout your journey. In Omni we want you to build your knowledge, achieve your full potential and find your dream career.

If you are empathic, resilient, a quick learner and would love to work in customer experience then we would love for you to join our omni channel community. While a background in customer experience or administration would be an advantage, if you're a fast learner with the right skills and attitude, we will happily welcome you.

We embrace flexibility for all not the few so please let us know in your application the working hours you are looking for.

Salary

£24,610.00

Please see below for details about the benefits we offer.

What you'll be doing

Your responsibilities for this role but not restricted to are:

• Communicating with clients either by phone, letter, email and chat, offering a professional, empathetic, and quality service at every interaction with our clients across HL's products and services
• Listening to what our customers need and delivering a personalised service the right outcome for the client and HL
• Helping to identify and support vulnerable clients
• Working collaboratively with other teams within the business and external companies
• Identifying when to escrow issue or concerns
• Supporting the team's risk and control activities to ensure good client outcomes and risk management culture

About you

Our omni channel community is the heart of the business where we interact with our clients every day, on the phone, email or through our marketing, so you should be a great communicator, be comfortable using a computer and be able to prioritise your tasks and workload.

This role is busy and challenging, so enjoying what you do and being able to work to a pace and deadline is key. You must be a collaborative person that enjoys working with others as in omni we believe working together is vital to achieving more. If this sounds like you, come and join our wonderful community in Bristol!

Interview process

A competency-based interview conducted on-line via Microsoft teams or an Omni Channel assessment centre.

Working Schedule

The roles are in our Bristol head office, BS1 5HL. The working hours we offer are Monday to Friday between 8am to 6pm.

We support hybrid working once you have successfully completed your training, are confident on the phone and have passed your 3-month probation.

Why us?

Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.

To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.

What's on offer?

• Annual pay review
• 25 days* holiday plus bank holidays and 1 day additional Christmas closure time
• Option to purchase an additional 5 days holiday per year at annual enrolment
• Flexible working options available, including hybrid working
• Enhanced parental leave
• Pension scheme up to 11% employer contribution
• Sharesave scheme - have a real stake in HL's future
• Income Protection & Life insurance (4 x salary core level of cover)
• Private medical insurance*
• Health care cash plans - including optical, dental, and out patientcare
• Help@hand and an Employee Assistance Programme
• Gympass - gym memberships and wellbeing apps available
• Variety of travel to work schemes with free bike storage and shower facilities
• An inhouse barista serving subsidised coffee and snacks
• Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
• LifeWorks Discounts on services, restaurants and retailers
• Mentoring Scheme
• Referral Scheme

* Dependant on role level

We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!

Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.

Please note, we are unable to provide employment sponsorship to candidates.