Operations Administrator

WTW; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global company is seeking an Operations Administrator to contribute to a high-impact product initiative. This remote role involves supporting client onboarding, managing project documentation, and working closely with teams to ensure a seamless experience for clients. The ideal candidate will demonstrate strong organisational and problem-solving skills, with proficiency in Microsoft Office. The position also requires excellent interpersonal communication abilities to engage effectively across various team levels.

Qualifications

• Proven organisational and administrative skills to prioritise and meet deadlines.
• Ability to build trust and respect quickly with team members.
• Knowledge of Six Sigma and Lean methodologies.

Responsibilities

• Main point of contact for external start-up activities.
• Prepare materials and organise meetings.
• Manage project documentation and logs.

Skills

Self-motivated

Strong problem-solving skills

Organisational skills

Strong knowledge of Microsoft Office

Interpersonal skills

Communication skills

Training/client product delivery

Adaptable

Tools

Microsoft Excel

Microsoft PowerPoint

MS Teams

Job description

Description

The Operations Administrator will work as part of a new team whose focus is on the commercialisation of a new WTW product. We are looking for a highly organised person who can work across teams internal and external contributing to the success of this high impact strategic initiative for our business. This a remote working role with in‑office meetings approximately once or twice a month in Reigate or London.

The Role

• The Operations Administrator will be the main point of contact to help the external start‑up activities for this new initiative. You will work closely with key people at various levels to ensure the on‑boarding experience for our external clients is seamless and provides excellent customer service.
• Support the team through the preparation of materials organising / attending meetings and acting as a point of contact for external project queries.
• Manage the creation of documentation and ensure documentation is kept up to date throughout the life of the project.
• Manage the central location for project artefacts and access controls for the team and external partners.
• Manage the various project logs and engage relevant parties in obtaining updates.
• Work with the Internal Operations & Development Team to provide an overview of the new external business and provide Client feedback.

Responsibilities

Responsibilities

Qualifications

The Requirements :

The essential skills / experience for this position are :

• Self‑motivated and able to work on own to tight timescales.
• Strong problem‑solving skills.
• Proven organisational and administrative skills able to prioritise and meet deadlines.
• Strong working knowledge of Microsoft Office including Excel PowerPoint & MS Teams.
• Ability to build trust and earn respect quickly with team members.
• Excellent interpersonal and communication skills with confidence to engage with people at all levels of seniority.
• Training / Delivery of Product to Clients.
• Mapping Client requirements to product features for best practice advice.
• Knowledge Transfer of Product working with Individuals & Groups.
• New feature release communication to existing clients.
• Adaptable with the ability to work in an environment of change.

Other highly desirable but not essential skills are :

• Experience in preparing (or reviewing) project reports reporting from third parties involved in your projects and other outputs for client delivery.
• Support ideas for continuous improvement improving operational efficiency and effectiveness.
• Ensure standard templates and project materials such as template client reports project highlight reports risk logs action plans project plans are used consistently to drive efficient and high‑quality project delivery.
• Assist with scheduling project reviews to enable these to be carried out at appropriate project milestones.

Equal Opportunity Employer

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

At WTW we trust you to know your work and the people tools and environment you need to be successful. The majority of our colleagues work in a hybrid style with a mix of remote in‑person and in‑office interactions dependent on the needs of the team role and clients. Our flexibility is rooted in trust and hybrid is not a one‑size‑fits‑all solution.

We’re committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email

Required Experience

Unclear Seniority

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Employment Type: Full‑Time

Experience: years

Vacancy: 1