Operational Team Manager

NHS; Folkestone; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading mental health service provider in Folkestone seeks an Operational Team Manager to lead a team of professionals in delivering high-quality care. The role involves strategic management of performance targets, staff supervision, and collaboration with clinical leaders. Ideal candidates will be registered nurses or social workers with management qualifications, experienced in community mental health settings. Join us to make a difference in mental healthcare for the community.

Qualifications

• Previous experience of working as a Band 6 within a Community Mental Health Service.
• Supervisory/Leadership experience is essential.
• Experience of managing staff groups and managing change is required.

Responsibilities

• Manage targets for performance, including waiting time and caseload management.
• Ensure compliance with CQC expectations and improve service delivery.
• Collaborate with clinical leaders for effective team operation.

Skills

Highly developed verbal and written communication skills

Ability to read and analyse data

Proven organisational skills

Sound understanding of QI framework

Education

Registered Mental Health Nurse, Social Worker, or Occupational Therapist (diploma or degree)

Management/Clinical Leadership qualification or equivalent experience

Job description

A position has arisen for an Operational Team Manager within our South Kent Coast Mental Health Together Plus service.

This is an excellent opportunity for a Registered Nurse, Social Worker or Occupational Therapist seeking to take their first step into a management role.

As Operational Manager you would be required to work collaboratively with the Clinical Leaders and Service Manager in being accountable for the team's performance and operational delivery of safe and effective care.

You will be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management, which includes staff management such as 1-2-1s, appraisals, wellbeing, sickness, absences, e-rostering, governance and financial management.

You will be fully supported in this role through regular 1-2-1s with the Service Manager and by the wider Senior Management Team.

The post holder must hold a full, valid, UK driving licence and have access to a car/vehicle to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

Main duties of the job

• To assure all services meet the required local and national targets and standards in relation to quality, performance governance, workforce planning and finance.
• Touphold the Trust Values, through developing a positive team "can do" attitude and culture through role modelling and setting out team expectation.
• To be responsible for the strategic management of targets and performance, including waiting time and caseload management, day to day operational management which includes staff management such as wellbeing, sickness, absences, e-rostering, governance and financial management.
• To ensure engagement of the full Multi-Disciplinary Team.
• Monitoring and analysis of data
• Provision of Managerial Supervision and Appraisal.
• To have joint responsibility for CQC expectations and deliver this through ensuring team standards are reviewed against any CQC action plan that aims to improve service delivery and consistency in care.
• To work collaboratively with Lead Clinician and Lead Nurse to ensure the highest standards of practice and service delivery.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Take a look at our Community Nursing Video

Job responsibilities

Please refer to attached job description and person specification for full details of the roles and responsibilities for this role.

At Kent and Medway Mental Health Trust, we are serious about diversity and inclusion, and we are working hard to build this into our DNA. We warmly welcome applications for any of our roles from people from diverse backgrounds, and we are proactively encouraging applications from under-represented communities for our more senior roles, like this one.

Person Specification

Qualifications

• Registered Mental Health Nurse, registered Social Worker or registered Occupational Therapist (holding diploma or degree qualification).
• Management/Clinical Leadership qualification or equivalent experience.

Experience

• Previous experience of working as a Band 6 within a Community Mental Health Service.
• Supervisory/Leadership experience.
• Experience of managing staff groups.
• Experience of managing change.

Knowledge and Skills

• Highly developed verbal and written communication skills
• Ability to read and analyses data.
• Clear understanding of the modernisation agenda across health and social care to influence service development and achievement of targets.
• Sound knowledge of legislation relevant to area of practice, i.e. Mental Health Act, Mental Capacity Act.
• Proven organisational skills
• Knowledge of improvement methodologies and change management Knowledge of Trust Data bases.
• Sound understanding of QI framework and application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

SKC Locality which covers Dover, Deal and Folkestone