Operational Support Team Manager

Task; Morecambe; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing organization in Morecambe is seeking a dedicated professional to join their team. This role involves developing and maintaining operational procedures, monitoring performance metrics, and ensuring compliance with regulations. Additionally, you will lead projects, manage relationships with stakeholders, and oversee team performance. The ideal candidate should have strong leadership skills and a commitment to quality improvement. Some traveling will be required for the position.

Responsibilities

• Develop, maintain, and implement standardized operational procedures.
• Monitor Key Performance Indicators (KPIs) and drive quality improvements.
• Serve as a primary point of contact for internal teams and external clients.
• Lead or support projects and ensure successful integration into operations.
• Recruit, train, and motivate staff to perform effectively.
• Oversee procurement, maintenance, and management of necessary systems.
• Ensure adherence to health & safety regulations and statutory requirements.

Job description

As we continue to grow we are looking for people to join our team. Below is a breakdown of key elements

Process & Policy Management

Develop, maintain, and implement standardised operational procedures, policies, and workflows, ensuring compliance with regulations and best practices.

Performance & Quality

Monitor Key Performance Indicators (KPIs), analyse data to identify issues, and drive quality improvements across services.

Stakeholder & Client Liaison

Serve as a primary point of contact, managing relationships with internal teams (like site managers, IT) and external clients/partners, providing guidance and updates.

Project & Change Management

Lead or support projects, innovations, and initiatives, ensuring successful integration into daily operations.

Team Leadership

Recruit, train, motivate, and potentially deputize for operational leads, ensuring staff are equipped and performing effectively.

Resource & Equipment Management

Oversee the procurement, maintenance, and management of necessary systems, equipment, and facilities.

Compliance & Risk

Ensure adherence to health & safety, data protection (GDPR/DPA), safeguarding, and other statutory requirements.

Some travelling will be part of the role to carry out the role