Operational Support Team Manager

Task; Lancaster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A growing operational management firm in the UK is looking for an experienced individual to manage process and policy, monitor performance, and lead project initiatives. This role involves developing standardised operational procedures and managing relationships with clients and internal teams. The ideal candidate will possess strong leadership and analytical skills to drive improvements effectively. The position also entails recruiting and training staff while ensuring compliance with regulations. Some travelling is required for the role.

Qualifications

• Experience in process and policy management.
• Strong analytical skills to monitor KPIs and drive improvements.
• Ability to lead projects and support change management.

Responsibilities

• Develop and implement operational procedures and policies.
• Monitor KPIs and drive quality improvements.
• Manage relationships with internal teams and external clients.
• Lead projects ensuring successful integration into operations.
• Recruit and motivate staff, ensuring effective performance.
• Oversee procurement and maintenance of equipment.
• Ensure compliance with statutory requirements.

Skills

Leadership

Data analysis

Project management

Stakeholder engagement

Job description

As we continue to grow we are looking for people to join our team. Below is a breakdown of key elements

Process & Policy Management

Develop, maintain, and implement standardised operational procedures, policies, and workflows, ensuring compliance with regulations and best practices.

Performance & Quality

Monitor Key Performance Indicators (KPIs), analyse data to identify issues, and drive quality improvements across services.

Stakeholder & Client Liaison

Serve as a primary point of contact, managing relationships with internal teams (like site managers, IT) and external clients/partners, providing guidance and updates.

Project & Change Management

Lead or support projects, innovations, and initiatives, ensuring successful integration into daily operations.

Team Leadership

Recruit, train, motivate, and potentially deputize for operational leads, ensuring staff are equipped and performing effectively.

Resource & Equipment Management

Oversee the procurement, maintenance, and management of necessary systems, equipment, and facilities.

Compliance & Risk

Ensure adherence to health & safety, data protection (GDPR/DPA), safeguarding, and other statutory requirements.

Some travelling will be part of the role to carry out the role