Operational Support Team Administrator

Voyage Care; Stoke-on-Trent; On-site; GBP 20,000 - 30,000; Part time

Job summary

A leading care provider is seeking an Operational Support Team Administrator for a part-time temporary role. Your responsibilities will include verifying financial data, supporting payroll processes, and maintaining accurate records. The ideal candidate will possess strong numerical accuracy and attention to detail, with the ability to work under pressure and meet deadlines. We offer a supportive team environment that fosters professional growth.

Benefits

Supportive team environment

Development opportunities in financial compliance

Qualifications

• Experience in financial verification, compliance, payroll, invoicing or accounts administration.
• Strong numerical accuracy and attention to detail.
• Good understanding of financial controls and data checking processes.
• Confident using financial systems and Excel.
• Able to work under pressure and meet deadlines.

Responsibilities

• Verify financial data before processing into systems.
• Check commissioned, delivered and invoiced hours for accuracy.
• Raise invoices and validate service codes.
• Support payroll by confirming employee rates and calculations.
• Maintain accurate employee records for contract changes.
• Reconcile data across systems to support timely payments.
• Liaise with stakeholders to resolve discrepancies.
• Assist with audits and maintain documentation standards.

Skills

financial verification

compliance

payroll

numerical accuracy

attention to detail

financial systems

Excel

communication skills

Job description

Fixed term 12 month maternity cover.

Overview

Are you highly organised, detail‑focused, and confident working with financial data? We’re looking for a proactive OST Administrator (Finance Verification & Compliance) to join our Operational Support Team in Lichfield. This is a key role that ensures the accuracy of financial, payroll and invoicing information that supports our services across the organisation.

What you’ll be doing

• Verify financial data before it’s processed into Coldharbour and billing systems
• Check commissioned, delivered and invoiced hours to ensure accuracy and compliance
• Raise invoices and validate service codes against contracts
• Support payroll by confirming employee rates, annualised hours calculations and overtime enhancements
• Maintain accurate employee records for starters and contract changes
• Reconcile data across systems (Coldharbour, CM2000) to support timely payments
• Liaise with funders, social workers and internal teams to resolve discrepancies
• Support compliance activities and produce reports to ensure financial integrity
• Assist with audits and maintain strong documentation standards

What we’re looking for

• Experience in financial verification, compliance, payroll, invoicing or accounts administration
• Strong numerical accuracy and attention to detail
• Good understanding of financial controls and data checking processes
• Confident using financial systems and Excel
• Able to work under pressure, meet deadlines and manage multiple priorities
• Clear, professional communication skills for internal and external stakeholders
• Experience with annualised hours, commissioning frameworks or the care sector is beneficial but not essential — training will be provided.

Why join us?

• Supportive and collaborative team environment
• Opportunity to develop specialist knowledge in financial compliance
• A role where your accuracy directly supports service delivery
• Strong development and progression opportunities within Operational Support

If you’re someone who loves getting things right, enjoys problem‑solving and thrives in a structured and deadline‑driven environment, we’d love to hear from you.

Working Hours

• Days
• Monday 09:00–17:00
• Tuesday 09:30–16:30
• Wednesday 09:00–15:00
• Thursday 09:00–15:00
• Friday 09:00–15:00

Job Info

• Job Title: Operational Support Team Administrator
• Company: Voyage Care
• Location: Stoke, Staffordshire
• Posted: Jan 19th 2026
• Closes: Feb 19th 2026
• Sector: Administration
• Contract: Temporary
• Hours: Part Time