Operational Support Manager

NHS; Liverpool; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading specialist medical institution in Liverpool seeks an Operational Support Manager to oversee day-to-day operations in the Medicine Division. The role involves leading administrative teams, managing performance data, and driving service improvement. Candidates should have NHS experience, strong communication skills, and the ability to manage complex activities efficiently. This permanent position offers a chance to contribute to enhancing healthcare services and supporting a dedicated team.

Qualifications

• Substantial experience of working in an NHS administrative environment.
• Experience in working on a wide range of software packages and NHS systems.
• Previous supervisory and line management experience.

Responsibilities

• Lead, motivate, and support a team to ensure high performance.
• Support collection and analysis of performance-related data.
• Oversee attendance management and coordinate mandatory training.
• Assist the Divisional Management team with operational duties.

Skills

Excellent communication and interpersonal skills

Excellent knowledge of IT

Ability to plan and organise a range of complex activities

Ability to work under pressure and meet deadlines

Excellent organisational and time management skills

Education

Educated to degree level or equivalent demonstratable experience

GCSE English or equivalent

Tools

EMIS

CRIS

Job description

An exciting opportunity has arisen within the Medicine Division at Liverpool Heart and Chest Hospital for a permanent Operational Support Manager working 37.5 hours per week.

The post holder will support the management of day-to-day issues in the division and will have responsibility for providing management and leadership to the administrative and clerical teams. The post holder will be responsible for the achievement of key performance targets in the division.

Successful candidates will have strong interpersonal and communication skills, be well organised, enthusiastic with the ability to problem solve and will be committed to improving services for our patients and their families.

Main duties of the job

The Key Elements of This Role:

Inspiring Staff ManagementLead, motivate, and support a team to ensure high performance and a positive working environment. Your leadership will be key in empowering individuals to reach their full potential.

Performance DataTo support collection and analysis of performance-related data, using it to drive improvements across the team and the service.

Streamlining Attendance & DevelopmentOversee attendance management, ensure staff complete their annual appraisals, and coordinate mandatory training, ensuring the team is always at their best and compliant with necessary requirements.

Collaborative Operational SupportAssist the Divisional Management team with a variety of operational duties, helping to streamline processes, solve problems, and support the wider department's success.

Driving Continuous Service ImprovementPlay a pivotal role in the ongoing enhancement of operational services. Actively contribute to innovative solutions that improve processes, increase efficiency, and ensure top-quality service delivery.

About us

As the largest single site specialist heart and chest hospital in the UK, we, at Liverpool Heart and Chest Hospital, have a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.

We provide specialist services in cardiothoracic surgery, cardiology, respiratory medicine both in the hospital and out in the community.

We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly we receive referrals from outside these areas for highly specialised services such as aortics.

Our reputation for strong performance is important in delivering the best care for our patients and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and our encouragement of flexible working in a variety of forms.

Please visit our website - https://www.lhch.nhs.uk/

Please follow this link for a tour of our site - https://bit.ly/36ylsoq

Job responsibilities

Please see attached detailed job description and person specification for further information on the responsibilities of this role.

Person Specification

Qualifications

• Educated to degree level or equivalent demonstratable experience
• GCSE English or equivalent
• Knowledge of NHS policies and procedures.
• NHS Experience

Knowledge and Experience

• Substantial experience of working in an NHS administrative environment
• Experience in working on a wide range of software packages and NHS systems
• Previous supervisory and line management experience
• Experience in managing waiting lists
• Experience of working with people at all different levels within an organisation
• Understanding of Information Governance and Confidentiality
• Experience of the EMIS and CRIS systems

Skills & Attributes

• Excellent communication and interpersonal skills
• Excellent knowledge of IT
• Ability to plan and organise a range of complex activities
• Ability to work under pressure and meet deadlines
• Ability to communicate both verbal and written at all levels within the organisation, whilst exercising tact and diplomacy
• Ability to prioritise
• Reliable and works to high standards
• Adaptable to change
• Able to work on own initiative
• Excellent organisational and time management skills
• Excellent problem solving abilities
• Evidence of ongoing personal development
• Demonstrate a solutionorientated and resourceful approach performing well under pressure
• Positive, enthusiastic and committed with a confident personality

Values & Behaviours

• Professional attitude to work, diplomatic and calm under pressure
• Demonstrate the trust values and behaviours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.