Operational Support Administrator

Health & Care Management LTD (HCML); Tewkesbury; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A healthcare management company seeks an Operational Support Administrator in Tewkesbury & Worcester. This full-time role provides high-quality support, focusing on client reimbursements, appointment bookings, and customer technical support. Successful candidates will be proficient in Microsoft Office and possess strong communication skills while being adaptable and detail-oriented. This position offers a hybrid work configuration, allowing flexibility within the operational team.

Qualifications

• Essential proficiency in Microsoft Office software including Excel, Word, Outlook and PowerPoint.
• Able to work to tight deadlines and maintain calm under pressure.
• Flexible attitude in relation to workplace demands.

Responsibilities

• Manage client reimbursements according to scheme rules.
• Screen onboarding questionnaires and arrange client appointments.
• Provide front line support for customer technical issues.

Skills

Proficient in Microsoft Office

Excellent interpersonal communication

Attention to detail

Ability to work under pressure

Education

5 GCSEs – A*-C

Job description

Job title: Operational Support Administrator

Location: Tewkesbury & Worcester(Hybrid available)

Salary: £24-£25K

Status: Full-time, permanent

Purpose of Role:

To deliver high quality support to the business including customer focused support and working closely with all areas of the company, whilst striving to deliver a streamlined service. The role of an Operational Support team member is varied and flexible, with a wide range of duties to be covered within the scope of the role.

Key Responsibilities:

• Manage client reimbursements in accordance with relevant scheme rules and benefits
• Screen client ‘On boarding questionnaires’ in accordance with guidelines
• Arrange client appointment bookings
• Handle incoming and outgoing calls and signpost efficiently
• Provide front line support to customers, troubleshooting for technical issues they may be facing with use of our bespoke portals
• Collate and present customer feedback and Net Promoter scores to management
• Implement weekly and monthly client membership amendments
• Conduct weekly patient facing reception duties and co-ordinate of our FRS clinic based in Barbourne - Worcester

Person Specification:

Experience

Essential
Proficient in Microsoft Office software including Excel, Word, Outlook and PowerPoint and be able to add creative flare to all presentations.

Skills & Knowledge

Employ a flexible attitude in relation to meeting the demands/needs of the work place.

Be able to work to tight deadlines and to be calm under pressure.

Be confident, precise and helpful when dealing with any customer complaints.

Attributes

Attention to detail

Excellent interpersonal communication skills

Be comfortable working either on your own initiative or as part of a team.

Qualifications and Training 5 GCSEs – A*-C

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.