Operational Supply Chain Manager

Workingwith Sodexo; City of Westminster; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management provider seeks an Operational Supply Chain Manager to oversee supplier relationships and ensure compliance in service delivery. The role involves monitoring performance data, managing operational support, and traveling for client engagement. Strong interpersonal skills and experience in facilities management are essential. This home-based position requires candidates to be commutable to London.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Financial tools & retirement plan

Paid volunteering day

Qualifications

• Demonstrable experience in supplier and supply chain management.
• Knowledge of FM service delivery and compliance.
• Strong data analysis skills to support performance management.

Responsibilities

• Manage supplier relationships and ensure compliance in service delivery.
• Monitor performance data and analyze KPIs and SLAs.
• Travel for relationship management with Metropolitan Police sites.

Skills

Supplier and supply chain management

Interpersonal and communication skills

Data analysis

Proficient in Microsoft Office

Knowledge of FM service delivery

Tools

CAFM systems

Job description

Overview

Are you an experienced and proactive supply chain professional with a passion for facilities management and operational excellence? We are looking for an Operational Supply Chain Manager to join our team at Delta 1100, Swindon, SN5 7WZ, working within a complex and mission-critical environment for a major UK blue light service client, the Metropolitan Police. This is a home-based position, but you must live within a commutable distance to London due to regular onsite client interaction and occasional travel to the Swindon-based Intelligent Service Centre (ISC).

In this role, you will manage a network of FM suppliers, ensuring outstanding service delivery, supplier accountability, and operational readiness across the client\'s extensive estate. You will act as a crucial liaison between suppliers, the client\'s operational teams, and internal service lines, ensuring continued availability and compliance of client properties.

What you’ll do

• Manage supplier relationships across a designated FM supply chain to deliver high-performing, compliant, and value-driven services.
• Ensure client properties remain fully operational, FM assets are maintained, and all statutory requirements are met.
• Monitor performance data and analyse KPIs and SLAs, identifying trends and proactively addressing service issues.
• Lead supplier governance meetings and performance reviews — preparing agendas, tracking outcomes, and following through on actions.
• Work in close collaboration with the Integrator model, including Helpdesk, Finance, Asset Management, Technical Bureau, and Contract Management teams.
• Provide operational support and escalation in response to incidents, complaints, work order acceptance delays, and delivery failures.
• Conduct root cause analyses and lessons learned exercises following critical service incidents.
• Travel to Metropolitan Police sites in London and periodically to the ISC in Swindon to support relationship management and service alignment.
• Support the implementation and operational roll-out of contract changes, ensuring accurate service delivery and compliance.
• Collaborate with Data Analysts to refine dashboards, reporting tools, and performance tracking.
• Actively participate in a Community of Practice, contributing to shared knowledge and continuous improvement across contracts.
• Ensure all operational activities comply with the Information Security protocols and integrity standards of the client.

What you bring

• Demonstrable experience in supplier and supply chain management, ideally in facilities management or property services.
• Knowledge of FM service delivery, compliance, and asset management.
• Strong interpersonal and communication skills, able to liaise effectively with both operational and senior stakeholders.
• Experience with data analysis and trending to support performance management.
• Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Familiarity with CAFM systems and management information reporting.
• Highly organised, self-motivated, and able to manage priorities in a dynamic environment.
• Eligible for, and able to pass, Metropolitan Police security vetting.
• Desirable: Membership in a professional body such as IWFM, CIPS, or similar; background in public sector contracts or blue light environments.

What we offer

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You\'ll belong in a company and team that values you for you; you\'ll act with purpose and have an impact through your everyday actions; you\'ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day