Operational Performance Specialist

easyJet; Luton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading low-cost airline is looking for an Operational Performance Specialist in Luton. The role involves tracking and analyzing operational metrics to support decision-making and improve processes. Ideal candidates will have 1–3 years of experience in operations support, proficiency in analytical tools such as Excel and SQL, and strong problem-solving abilities. The position offers a competitive salary, bonus, and flexible benefits including staff travel perks.

Benefits

Competitive base salary

Up to 20% bonus

25 days holiday

BAYE, SAYE & Performance share schemes

5% pension

Life Assurance

Flexible benefits package

Excellent staff travel benefits

Qualifications

• 1–3 years' experience in operations support or performance analysis.
• Strong attention to detail and organisational skills.
• Effective communicator, able to work collaboratively.

Responsibilities

• Track and analyse operational metrics for decision making.
• Work with data reporting tools and operational teams.
• Identify opportunities for operational improvement.

Skills

Operations analytics

Performance reporting

Data analysis

Excel

SQL

Power BI

Tableau

Education

Relevant degree in Business, Analytics, or Operations

Tools

Excel

SQL

Power BI

Tableau

Job description

Operational Performance Specialist

We are easyJet – a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours – we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

Read on if you:

• Have experience in operations analytics, performance reporting, or a related field (ideally within aviation or logistics)
• Enjoy working with data, uncovering trends, and using insights to drive continuous improvement across operational teams
• Are comfortable using analytical tools such as Excel, SQL, Power BI, Tableau, or similar platforms
• Can be in our fantastic Luton head office 3 x per week

The Team

You’ll join our Operations Performance – Ground Operations team, a group dedicated to developing and owning the strategic agenda for performance metrics across our network. The team leads on everything from aircraft turnround and airport scheduling to ground handling performance and de‑icing usage. We work closely with colleagues across Ground Ops, Procurement, Ops, Cabin Services, Scheduling, IT, and Business Intelligence to ensure our data and processes drive operational excellence.

The Role

As an Operational Performance Specialist, you’ll play a key role in tracking and analysing operational metrics, supporting data‑driven decision making, and identifying opportunities for improvement. You’ll work hands‑on with data, reporting tools, and operational teams to ensure accuracy, drive best practice, and help us deliver a seamless experience for our customers and colleagues.

What we’re looking for

• 1–3 years’ experience in operations support, performance analysis, or a related field
• Proficiency with data tools such as Excel and SQL; experience with Power BI or Tableau is a plus
• Strong attention to detail and organisational skills
• Analytical thinking and problem‑solving ability
• Effective communicator, able to work collaboratively across teams
• Self‑motivated, able to manage your own workload and bring forward new ideas
• Comfortable working in a fast‑paced, changing environment
• Basic understanding of ground operations, logistics or transport operations and relevant KPIs is advantageous
• Relevant degree or training in Business, Analytics, or Operations preferred but not essential

What you’ll get in return

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Practicalities

This full‑time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

Apply

Apply now via our careers page. We’d love to hear more about you, so please include a cover letter with your application. Tell us what excites you about this role and how your skills and experience make you a great fit for our team. We’re looking forward to learning more about your motivations and what you’ll bring to easyJet.

Reasonable Adjustments

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [e-mail]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.