Operational Lead - Asset Management

Climate17 Ltd; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading property consultancy is seeking an Operational Lead for Asset Management in Birmingham. This senior role focuses on enhancing operational performance across diverse portfolios while forging strong client relationships. Candidates must be MRICS qualified with proven experience in managing large, multi-site portfolios. The position offers the opportunity to lead a national team, implement innovative service delivery, and requires a commitment to travel around the UK.

Qualifications

• Significant experience in property and asset management.
• Proven track record of managing large, multi-site portfolios.
• A natural leader with the ability to drive delivery, performance and growth.

Responsibilities

• Raise and maintain technical standards across asset management delivery.
• Drive performance against SLAs and KPIs, ensuring quality and delivery.
• Hold accountability for the financial performance of asset management contracts.

Skills

Client relationship management

Leadership

Commercial acumen

Strong communication

Education

MRICS qualification

Job description

Our client has grown to be one of the largest and most respected property consultancies and surveying advisory firms in the UK with a network of offices across England and Wales, employing more than 900 partners and employees. As a major property practise, they have a market leading team comprising of surveyors, valuers, environmental specialists, project managers and town planners. Providing sound independent advice on all aspects of an infrastructure project, they enable their clients to take full advantage of the opportunities that the land and property market presents.

Operational Lead – Asset Management

This senior leadership role has national responsibility, focused on delivering exceptional operational performance across large, diverse property portfolios while supporting the growth of new and existing client relationships. You will shape the direction of asset management delivery, leading a high‑performing national team of around 80 Asset Managers, technical leads and support staff. Clients include major infrastructure organisations such as HS2, National Highways and East West Rail. The successful candidate will have an asset management strategic background and ideally residential experience. The role can be based from the Birmingham office, with the opportunity to be based at other UK office locations due to the national remit. Regular travel to sites across the UK will be required.

Key Responsibilities

• Work collaboratively with the Head of Asset Management and Head of Operations to raise and maintain technical standards across asset management delivery
• Be accountable for technical standards, compliance and legislative requirements
• Drive performance against SLAs and KPIs, with overall accountability for quality and delivery
• Partner with Client teams to ensure effective delivery and budgetary control
• Champion and implement innovation across service delivery
• Lead and support new business development opportunities
• Assist with new contract mobilisations
• Produce resource plans, scopes and cost estimates for commercial tenders
• Provide sound, strategic advice to a wide range of public and private sector property clients
• Hold accountability for the financial performance and profitability of asset management contracts

What We’re Looking For

• MRICS qualified with significant experience in property and asset management
• Proven track record of managing large, multi-site portfolios
• Strong experience in client relationship management at a senior level
• A natural leader with the ability to drive delivery, performance and growth
• Commercially astute, with experience identifying and developing new opportunities
• Excellent communicator, confident working across all levels of an organisation
• Ambitious, knowledgeable and forward-thinking, with a passion for shaping best practice
• Willingness to travel nationally with a full, clean UK driving licence.