Operational Delivery Manager

North East Ambulance Service Nhs Foundation Trust; North East; On-site; GBP 50,000 - 70,000; Full time

Job summary

An ambulance service provider in England seeks a Senior Manager to provide out of hours support across various service lines. The role requires strong leadership experience in complex environments, as well as excellent decision-making and communication skills. Applicants should hold a Master's degree or equivalent and have experience in leading change and public engagement. This position offers an opportunity to impact service delivery and patient care significantly.

Qualifications

• Excellent communication skills for stakeholder engagement.
• Ability to make effective decisions under pressure.
• Experience in a complex operational environment.

Responsibilities

• Provide senior management support to service lines.
• Lead planning and scheduling of resources.
• Make tactical decisions to correct performance metrics.

Skills

Senior level leadership experience

Strong IT skills

Experience in public engagement

Education

Master's Degree or equivalent

Job description

Overview

As a key member of the Ops Team, you will provide out of hours senior management support to all service lines inc. PTS, Urgent Care Services, Support Services, EOC & external contacts & be the lead point of contact for on-day service issues, impacting on daily service delivery & escalations to health care & other emergency services partners. Successful applicants will receive training & development to gain the necessary skills & knowledge to perform the role to a high standard.

Responsibilities

• Lead with RSD & NEASUS the planning & scheduling of resources
• Take tactical decisions to correct performance metrics that fall outside the agreed operational thresholds
• Configure resources in collaboration with the Resource Centre, Divisional Leadership Teams & EOC to deliver the required Nationally mandated & contractual targets
• Communicate with key external stakeholders to identify & resolve dynamic issues in day-to-day ops
• Make effective decisions on behalf of NEAS that affect patient care, the public, staff & the Service using well-informed judgement & when necessary in collaboration with a range of stakeholders
• A role model leader by demonstrating effective & appropriate behaviours in day-to-day operations and in high risk, difficult & distressing situations
• Lead & regulate all internal/external performance/surge conference calls to ensure all contributors to service delivery are fully briefed of requirements & manage the actions required to optimise performance
• Identify potential projects/efficiencies/gaps, tasking service lines to address issues
• Build/maintain effective internal & external relationships/partnerships
• Provide information on service performance, working with the Performance team and EOC staff inc. (not exhaustive): Daily performance update for the Trust; Managing escalation through the CSP; Intraday analysis of performance with actions taken; Details of incidents/ events & Serious Untoward Incidents; Lessons learnt; Recommendations for medium term planning

Working for our organisation

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles. Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more! Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital. We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey. We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks. Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all". We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Possess Master's Degree/equivalent post grad qualification level or demonstrate an equivalent level of experience & of ongoing CPD. Significant senior level leadership experience in a complex environment is essential & a sound understanding of the challenges facing the Ambulance sector & the wider health agenda, coupled with strong IT skills. Applicants will be able to demonstrate experience of working across a range of organisations to achieve significant change, leading public &stakeholder engagement & supporting development of strategic & service plans.