Operational Accounts Director - Logistics

Zak Incorporated; Northampton; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading distribution company in the UK is seeking an experienced professional to manage and expand client relationships in the e-commerce sector. The role requires fluent Mandarin and English communication skills, along with a strong logistics background and at least 3 years of experience in the Gig Economy. The ideal candidate will thrive in a dynamic environment and actively support the company's growth strategies.

Qualifications

• 3+ years experience working in Logistics within the Gig Economy.
• Proven experience managing large or complex customer accounts from a commercial perspective.
• Experience working with Chinese businesses is beneficial.

Responsibilities

• Manage and expand relationships with key e-commerce clients.
• Ensure day-to-day service performance and client communications.
• Support commercial expansion across the UK and international markets.

Skills

Fluent in Mandarin Chinese

Strong communication skills

Analytical thinking

Account development skills

Stakeholder management skills

Experience with e-commerce logistics solutions

Job description

The Company

A leading player in the distribution sector.

The role

You will play a pivotal role in managing and expanding relationships with key e-commerce clients, acting as the bridge between the operational teams, the clients international-based and UK-based personnel, and the leadership team. Responsible for day-to-day service performance, client communications, process optimisation, and supporting commercial expansion across the UK and international markets. A hands-on, solution-oriented individual who is comfortable in a fast-paced, high-growth environment. You will need to be a dynamic, enthusiastic and self-driven individual to join our client\'s team. You will be responsible for managing existing and new clients to ensure our client meets and exceeds its targets.

The applicant

• Language Requirement: Fluent in Mandarin Chinese and English (spoken and written)
• Cross-Functional Collaboration: Work closely with the Head of Operations, COO, CRO, FD and tech support to execute growth initiatives and resolve challenges swiftly.
• Experience with ecommerce logistics solutions.
• Customer obsessed with a deep understanding of operations.
• 3+ years experience working in Logistics in the Gig Economy.
• Proven experience managing large or complex customer accounts from a commercial and operational perspective.

You may have worked at companies such as

• Deliveroo, Uber Eats, Gopuff, Getir, Zapp
• Amazon Logistics (AMZL), Bolt and Packfleet

Skills

• Strong communication, interpersonal and stakeholder management skills.
• Ability to thrive in a dynamic, fast-paced environment with a startup mindset.
• Analytical thinking with a hands-on approach to problem-solving.
• Experience working with Chinese businesses or within the Asia-Europe logistics corridor is a strong benefit.
• Quality account development skills
• Quality communication skills
• A demonstrable track record