Operation Director

Compass Group UK & Ireland; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading facilities management provider is seeking an Operations Director to oversee multi-site contracts in London. The role involves building high-performing teams, driving client partnerships, and ensuring operational excellence. Ideal candidates should have director level experience in facilities management, strong leadership skills, and a focus on innovation and client service.

Qualifications

• 3+ years' experience at director level in facilities management or multi-site operations.
• Proven track record in leading teams and client relationships.
• Strong knowledge of health & safety and FM compliance.

Responsibilities

• Build and develop high-performing FM teams.
• Strengthen client partnerships for retention and service expansion.
• Ensure compliance and operational excellence across services.

Skills

Leadership skills

Interpersonal skills

Strategic thinking

Financial acumen

FM compliance knowledge

Solutions-focused mindset

Job description

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Job Introduction
Operations Director - Facilities Management

Are you a people-first leader with a passion for building high-performing teams and delivering exceptional client service? We're seeking an outstanding Operations Director to lead our facilities management operations, driving performance while inspiring the people behind it.

In this strategic leadership role, you'll oversee a portfolio of multi-site contracts, developing talent, strengthening client partnerships, and ensuring sustainable business growth. Your leadership will create a culture of operational excellence where teams thrive, standards are exceeded, and long-term relationships flourish.
Key Responsibilities

• Inspire and Lead Teams: Build and develop high-performing FM teams across multiple service lines, creating a culture of accountability, collaboration, and excellence.
• Drive Growth: Strengthen client partnerships, ensuring retention and identifying opportunities for innovation and service expansion.
• Operational Excellence: Champion compliance, quality, and consistency across all FM services, including hard and soft facilities management.
• Financial Leadership: Oversee budgets, performance metrics, and reporting to achieve financial and contractual targets.
• Foster Innovation: Lead continuous improvement initiatives, driving efficiency, sustainability, and service innovation.

Key Skills & Competencies

• Proven leadership skills with the ability to inspire, guide, and motivate diverse teams.
• Excellent interpersonal and communication skills to engage with stakeholders at all levels.
• Strategic thinker with a focus on efficiency, client satisfaction, and innovation.
• Strong financial acumen, including budget management, forecasting, and cost control.
• In-depth knowledge of FM compliance standards (health & safety, statutory maintenance, sustainability).
• Ability to thrive in a fast-paced, client-centric environment with a solutions-focused mindset.

What You Bring

• 3+ years' experience at director level within facilities management, property services, or multi-site operations.
• A proven track record of leading and developing teams in a multi-contract environment.
• Strong experience in managing and growing client relationships with a focus on service excellence.
• A collaborative and inclusive leadership style with an emphasis on coaching and development.
• Commercial acumen with practical knowledge of contract management and P&L responsibility.
• A strong understanding of health & safety, statutory compliance, and sustainability in FM operations.

At Compass Group UK&I, we're committed to fostering an environment where every individual can be themselves at work and has equal opportunities to progress. We strive to build a culture that respects and celebrates the unique talents, backgrounds, and abilities of all our people. We want colleagues to feel valued, empowered, and able to thrive - because diversity is our strength.