Operating Model Change Associate Director

HSBC; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A global banking corporation in London is seeking an Operating Model Change Associate Director. You will manage change projects, lead strategic governance, and drive innovative solutions. The ideal candidate has extensive experience in project management and change environments, demonstrating strong stakeholder management and analytical skills. This role offers competitive pay and benefits including private healthcare and a contributory pension scheme.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Extensive experience working in change environments.
• Demonstrable experience of independent stakeholder management.
• Strong problem solving & analysis skills.

Responsibilities

• Manage change end-to-end through programs/projects.
• Articulate and design business models and operating models.
• Build and maintain a reputation for reliable delivery.

Skills

Stakeholder management

Change management

Project management

Problem solving

Financial modelling

Analytical skills

Leadership

Tools

PowerPoint

Excel

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Operating Model Change Associate Director.

The vision statement for Global Chief Operating Office (GCOO) Transformation Services is “To be the Group’s primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. GCOO change teams are at the center of the bank, working between Lines of Businesses and Functions on the highest profile programmes from strategy & design to delivery and change adoption.

This is an exciting opportunity to manage change end-to-end through programs / projects which are established to deliver a specific outcome, on time and on budget. Projects may be stand alone or part of a Programme.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

Innovation and Idea Management

• Propose innovative ideas, test and refine with colleagues and stakeholders
• Identify opportunities to bring new and efficient ways of working in the project
• Bring innovative ideas to the business solutions / engagements by keeping updated on industry trends.

Commerciality

• Shape project direction & approach by having good comprehension of the HSBC’s strategies & priorities.
• Thinking commercially to identify opportunities to develop business from new/existing internal customers
• Consider impact and dependencies of the group priorities for the project and its deliverables.
• Identify and quantify investment case opportunities.
• Challenge business decisions based on domain knowledge and prior experience.

Project Governance & Planning

• Articulate and design business models, operating models and business case.
• Manage the whole project / program independently by leading the change initiative and taking strategic decisions.
• Manage senior stakeholder and sponsor relationships, via effective written and verbal communications, with customized approach tailored to different audience.
• Design, establish and maintain project governance, including clear sponsorship, tollgates and steering committee, in accordance to Change Framework.
• Manage efficient utilization of resources and project costs, within allocated budget
• Independently and proactively overcome obstacles to success, deal with uncertainty and changing circumstances, such as interdependencies, opportunities or risks.
• Track & manage project progress comprehensively including scope, budget, timeline, risks, issues, dependencies, assumptions and benefits / outcome realization.
• Proactively provide comprehensive updates, taking ownership of any assigned plan for the entire team.

Design (consulting) and Business Analysis

• Design problem solving approaches and frameworks (incl. target operating models, process and system transformation).
• Analyze current state, design the future state, validate assumptions with stakeholders to align with business requirements.
• Elicit requirements, refine and obtain sign off from stakeholders, including managing potentially conflicting requirements.
• Apply financial modelling (e.g. business case projections, project financial health assessment).
• Lead design refinement to ensure compliance with requirements, design & execute testing to ensure comprehensive coverage of requirements, design and business scenarios. Maintain requirements traceability.
• Plan & execute deployment activities including ensuring completion of business readiness, deployment pre‑requisites, post‑deployment health check and sign offs.
• Perform effective gap analysis to the required level of granularity based on different stakeholder needs / views. Develop and execute action plan to close the gaps assessed.

Delivery at Pace

• Build and maintain a reputation for reliable, efficient and effective delivery of business solutions.
• Manage own & team’s time via workload prioritization to achieve project/program objectives in the most efficient manner.
• Monitor & manage any off‑track activities and bottlenecks, and highlighting/escalating as required, and providing solution options with cost benefit analysis.
• Accelerate delivery of projects by identifying & executing simplification opportunities.
• Ensure sustainable delivery at pace by maintaining team’s morale, energy and monitoring work velocity.

To be successful in this role you should meet the following requirements:

• Extensive experience working in change environments across strategy, design (consulting), initiation and delivery
• Demonstrable experience of independent stakeholder management at a senior level, especially impactful communication, influencing and running project governance.
• Demonstrated ability to independently build, maintain and navigate the organization using formal / informal networking skills.
• In depth experience of working in a banking environment for operations, system transformation, Organization Design (incl. potentially M&A) projects.
• Experienced in supporting the definition of a business problem, and solutions based on data.
• Excellent problem solving & analysis skills including extensive PowerPoint and Excel know-how
• Experienced in leading & executing end to end project lifecycle from initiation till closure at pace and with clear examples that project outcomes were achieved. Proficiency in knowledge of consulting and Change Frameworks, Agile methodologies, Waterfall methodologies and best practices.
• Extensive project management & business analysis skills and experience of managing large and complex projects.
• Strong people manager and broad experience in managing large teams of different work streams.
• All‑rounder expert in Implementation, change management and benefits realization.

This role is based in London.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

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