Onsite IT Support Engineer – Customer‑Focused

Hemmersbach GmbH & Co. KG; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global IT services provider in the United Kingdom seeks a dedicated customer support professional to join its team. This role involves resolving technical issues, providing exceptional customer service, and participating in on-call support. Ideal candidates will have experience in deskside technologies and a strong commitment to customer satisfaction. The position offers opportunities for career development and participation in social initiatives, making a positive impact alongside your work.

Benefits

Buddy program

Internal career development program

Medical cash plan

Onboarding program

Qualifications

• Experience resolving problems sitting directly with users.
• Strong customer-centric levels of service.
• Comfortable with various deskside technologies.

Responsibilities

• Participate in on-call support.
• Conduct break/fix activities.
• Engage in IT Asset Management.

Skills

Problem resolution

Customer service

Deskside technologies

Job description

A global IT services provider in the United Kingdom seeks a dedicated customer support professional to join its team. This role involves resolving technical issues, providing exceptional customer service, and participating in on-call support. Ideal candidates will have experience in deskside technologies and a strong commitment to customer satisfaction. The position offers opportunities for career development and participation in social initiatives, making a positive impact alongside your work.