Onsite IT Support Engineer - Customer-Facing Tech Lead

Daisy Communications Limited; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecommunications provider in Northern Ireland seeks an IT Technician to serve as the first point of contact for over 250 customers. The role involves resolving user issues, managing helpdesk tickets, and coordinating with project teams for infrastructure installation. Ideal candidates will have excellent communication skills and a proactive approach to IT problem-solving. This on-site position provides an opportunity to work directly with customers to ensure their IT needs are met efficiently.

Qualifications

• Excellent communication skills to interact with customers.
• Ability to log and manage multiple helpdesk tickets.
• Proactive approach to resolving IT issues.

Responsibilities

• Act as the first point of contact for customers logging IT tickets.
• Resolve user issues onsite as an IT Technician.
• Liaise with the Projects Team for network infrastructure installations.
• Log emails and tickets in a timely manner on the helpdesk system.
• Ensure all customer IT issues are recorded clearly in the Helpdesk systems.
• Update helpdesk tickets daily, regardless of customer communication.
• Escalate complex IT issues and collaborate with Project Engineers for resolution.

Job description

A leading telecommunications provider in Northern Ireland seeks an IT Technician to serve as the first point of contact for over 250 customers. The role involves resolving user issues, managing helpdesk tickets, and coordinating with project teams for infrastructure installation. Ideal candidates will have excellent communication skills and a proactive approach to IT problem-solving. This on-site position provides an opportunity to work directly with customers to ensure their IT needs are met efficiently.