Onsite IT Support Engineer – 1st/2nd Line, Mayfair

Jas Gujral; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A successful bank in Mayfair, London is seeking an IT Support Engineer specialized in 1st and 2nd Line support. The ideal candidate will have 3-5 years of experience providing technical support, ensuring compliance with auditing principles, and assisting with IT migrations. This role includes troubleshooting, documentation, and liaising with international teams. The position is a 12-month fixed-term contract with a negotiable salary ranging from £30K to £40K.

Qualifications

• 3 to 5 years experience of 1st and 2nd Level IT Support.
• Ability to educate and support users with varied IT knowledge.
• Experience with ITIL best practices in operations.

Responsibilities

• Provide onsite IT support from Monday to Friday.
• Support ad-hoc out of hours on Bank Holidays/Weekends.
• 1st and 2nd Line Troubleshooting and Documentation.
• Deliver high standards of client support and service.
• Liaise with teams across locations for complex issues.
• Maintain up-to-date IT data for compliance and audits.

Skills

1st and 2nd Level Support

Microsoft Windows

Active Directory

Citrix XenApps

Networking

PowerShell

VPN troubleshooting

Router maintenance

Job description

A successful bank in Mayfair, London is seeking an IT Support Engineer specialized in 1st and 2nd Line support. The ideal candidate will have 3-5 years of experience providing technical support, ensuring compliance with auditing principles, and assisting with IT migrations. This role includes troubleshooting, documentation, and liaising with international teams. The position is a 12-month fixed-term contract with a negotiable salary ranging from £30K to £40K.