Onsite Customer Service Manager – Fitness Growth Lead

JTX Fitness; Shoreham-by-Sea; On-site; Confidential; Full time

Job summary

A growing fitness business based in Shoreham-by-Sea is seeking a Customer Service Manager to oversee team performance and improve customer satisfaction. In this pivotal leadership role, you will manage day-to-day operations, handle customer inquiries across various channels, and support a close-knit team. The ideal candidate has proven experience in customer service and team leadership, alongside excellent communication skills. This position offers a competitive salary and a supportive work environment.

Benefits

25 days' annual leave

Company pension scheme

Medicash health plan

Staff discounts

Access to on-site gym

Qualifications

• Experience in handling calls and emails in a customer service environment.
• Demonstrated leadership capability.

Responsibilities

• Oversee a team and ensure excellent customer support.
• Handle customer enquiries via multiple channels.
• Lead morning meetings and manage team performance.

Skills

Proven experience in customer service

Team leadership experience

Excellent communication skills

Problem-solving ability

Organisational skills

Job description

A growing fitness business based in Shoreham-by-Sea is seeking a Customer Service Manager to oversee team performance and improve customer satisfaction. In this pivotal leadership role, you will manage day-to-day operations, handle customer inquiries across various channels, and support a close-knit team. The ideal candidate has proven experience in customer service and team leadership, alongside excellent communication skills. This position offers a competitive salary and a supportive work environment.