Onsite 2nd-Line IT Support Engineer

Opus Technology; Reigate; On-site; GBP 40,000 - 42,000; Full time

Job summary

A leading Managed Service Provider in Reigate seeks an onsite IT Support Engineer to deliver top-notch 1st and 2nd line support to clients. The ideal candidate will have over 3 years of experience, particularly in legal chamber IT environments, showcasing excellent customer service and technical skills in both Microsoft and Apple platforms. This role offers a competitive salary of £40k–£42k and a host of benefits, fostering personal and professional growth within a dynamic team.

Benefits

Private Healthcare

Pension and life assurance

Quarterly Dreamball draw

Personalized training pathways

Companywide events

Monthly performance accolades

Paid volunteering days

Refer a friend scheme

Holiday allowance flexibility

Complimentary daily breakfasts

Qualifications

• 3+ years experience in an MSP environment or equivalent.
• Familiarity with legal chamber support.
• Competency in Microsoft and Mac support.

Responsibilities

• Provide 1st and 2nd line support to clients.
• Log information accurately in the case management system.
• Maintain personal call queue and meet SLAs.

Skills

Customer service

1st/2nd line support

Microsoft 365

Apple Mac

ITIL

Communication

Tools

Microsoft infrastructure software

Apple infrastructure software

Job description

A leading Managed Service Provider in Reigate seeks an onsite IT Support Engineer to deliver top-notch 1st and 2nd line support to clients. The ideal candidate will have over 3 years of experience, particularly in legal chamber IT environments, showcasing excellent customer service and technical skills in both Microsoft and Apple platforms. This role offers a competitive salary of £40k–£42k and a host of benefits, fostering personal and professional growth within a dynamic team.