Online Trading Performance Manager

Waitrose & Partners; Bracknell; Hybrid; GBP 53,000 - 87,000; Full time

Job summary

A leading UK retailer is looking for a skilled trade performance analyst to enhance online operations. The successful candidate will drive financial planning and develop insights from complex data to optimize trading strategies. With a hybrid working model, this position requires strong analytical and stakeholder management skills as well as retail experience.

Qualifications

• Experience in online retail is essential.
• Strong analytical skills with complex data sets are required.
• You must be able to influence senior leadership and stakeholders.

Responsibilities

• Drive online trade performance through analysis and planning.
• Lead forecasting methodologies and drive the financial planning process.
• Review online performance against KPIs and identify performance issues.

Skills

Online experience within retail

Trade or marketing planning

Experience with complex data sets and reporting

Ability to generate innovative insights

Commercial and sales forecasting

Sound analytical and business insight skills

Highly numerate with Excel/Sheets

Ability to influence across boundaries

Strong stakeholder management skills

Leadership and people development

Understanding of online customer journeys

Tools

Tableau

Google Analytics

Adobe Analytics

SQL

Job description

About the role

This role focuses on driving online trade performance through analysis, planning, and strategic insight. Responsible for all online forecasts you will drive the financial planning process, leading on forecasting methodologies and data, and ensuring forecasts are robust, well communicated and considering external influences. Working with Online Marketing, fulfilment, and Commercial teams and using your commercial acumen and analytical skills, you will set the trade plans and priorities optimised for online to enable successful site trading through merchandising and campaigns. You will review and communicate online performance against our KPIs, identifying performance issues and opportunities, and communicating them to the wider team to respond to. With an Omni mindset, you will understand the nuances between performance across all channels and stores. You are a commercially astute and highly analytical individual, comfortable accessing complex data sets from multiple systems, analysing it, and providing recommendations, along with external benchmarks, to inform trade planning and campaigns, events, and propositions.

Compensation & Logistics

• Salary: £53,000.00 - £87,000.00

• Contract type: Permanent role

• Working pattern / flexible working: Hybrid – approximately 2 days in the office to connect and on a more ad-hoc basis to attend key meetings.

• Location: Bracknell (home-based)

• Interviews will be taking place from 1st October.

Essential Skills / Experience

• Online experience within retail

• Trade or marketing planning

• Experience with complex data sets and reporting, Tableau, Google Analytics or Adobe Analytics

• Ability to generate innovative insights from analysis and translate these into actionable plans

• Commercial and sales forecasting and P&L ownership

• Sound analytical and business insight skills

• Highly numerate working with Excel/Sheets

• Ability to influence across boundaries

• Strong stakeholder management skills including senior leadership

• Leadership and people development

• Understanding of online customer journeys and marketing

Desirable Skills / Experience

• Grocery retail experience

• SQL

About The Partnership

We're the largest employee‑owned business in the UK and the home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us.

We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt, and diversify. Never knowingly undersold in price, quality and service in John Lewis and passionately serving food‑lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can thrive. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note

It's important to note that some of our roles are subject to pre‑employment vetting (which may include DBS checks for successful candidates). If required, you'll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.