Online Trading Manager

Morrisons; Newcastle upon Tyne; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK supermarket is seeking an Online Manager to lead a high-performing team focused on customer service excellence. This role involves empowering colleagues, managing operations efficiently, and fostering relationships across departments. Applicants should have management experience in retail and the ability to adapt to change. The position offers benefits including a bonus scheme, pension options, and discounts.

Benefits

Generous bonus scheme

Pension scheme

Company share options

Life assurance

Employee discount cards

Qualifications

• Experience in a management role within retail is essential.
• Ability to lead teams through change effectively.
• Knowledge of food safety regulations relevant to the department.

Responsibilities

• Empower colleagues to deliver outstanding customer service.
• Ensure market-leading availability across departments.
• Deliver training and develop talent within the department.

Skills

Great communicator

Competent and confident Manager

Active listener

Ability to manage key budgets

Job description

Overview

Retail is at the heart of our business, we're proud to be the UK's fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores. We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you'll bring a management style that motivates and brings out the best in those around you. We're currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s).

Responsibilities

• Empower colleagues to always put the customer first and deliver outstanding customer service
• Champion customer service by listening and responding to customers
• Take time to review customer feedback
• Ensure market leading availability across the department(s)
• Lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

Qualifications

• Great communicator who will share knowledge, experience and best practices
• Competent and confident Manager in Charge
• Ability to build and maintain relationships with key stakeholders across all areas
• Remain flexible and adaptable to change with the ability to lead the team through change
• Active listener to respond effectively to customer and colleague feedback
• Necessary food safety knowledge in line with responsible department
• Ability to have difficult conversations with effective resolutions with both colleagues and line managers
• Ability to drive down and manage key cost budgets across department(s) such as Shrinkage and Waste

Benefits

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience they won't find anywhere else. Our aim to offer more of what matters extends to our employees too. Join our team of food makers and shopkeepers and you'll receive excellent training, support and opportunities to progress across our diverse business. We also offer all kinds of perks, including a generous bonus scheme, pension scheme, company share options, life assurance and three discount cards one for you with 15% discount and one friends or family members with 10% off your shopping in Morrisons. We also offer a range of family friendly policies, including 26 weeks maternity and adoption leave along with neonatal and fertility leave.