Online Store Manager — Lead Fast-Paced Retail Logistics

ASDA; Wigan; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Wigan seeks an Online Manager to oversee the store's online shopping operation. Responsibilities include managing logistics, a team of shoppers and delivery drivers, ensuring customer satisfaction, and using data to improve efficiency. The ideal candidate has retail experience, strong organisational skills, and a passion for customer service. Competitive salary and benefits included.

Benefits

Colleague discount: 15% off shopping

Discretionary company bonus scheme

Access to an enhanced electric car scheme

Free eye test

Discounted rates on Asda services

Access to flexible pay and other financial services

Company pension

Wellbeing support services

Excellent parental leave policies

Colleague recognition programme

Special offers across services

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store’s online shopping operation for home delivery and click & collect.
• Oversee the picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

A leading retail company in Wigan seeks an Online Manager to oversee the store's online shopping operation. Responsibilities include managing logistics, a team of shoppers and delivery drivers, ensuring customer satisfaction, and using data to improve efficiency. The ideal candidate has retail experience, strong organisational skills, and a passion for customer service. Competitive salary and benefits included.