Online Store Manager: Click & Collect & Delivery Lead

Asda; Burnley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail chain in Burnley is seeking an Online Manager to oversee the store’s online shopping operations. The ideal candidate will lead a team, ensuring fast and accurate delivery, manage logistics, and enhance customer experience based on data insights. Strong leadership and adaptability in a fast-paced environment are essential. This role offers a competitive salary along with various benefits including discounts, bonuses, and wellbeing support.

Benefits

15% colleague discount

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye tests

Discounted services such as mobile and pharmacy

Access to flexible pay and financial coaching

Company pension

24/7 virtual GP and wellbeing support

Excellent parental leave policies

Colleague recognition programme

Special offers across services and activities

Qualifications

• Experience managing or supervising in a retail or logistics environment.
• Strong organisational and planning skills.
• A passion for leading teams and delivering great service.
• Confidence using technology and data to drive performance.
• Flexibility to work a range of shifts, including early mornings, evenings, and weekends.

Responsibilities

• Lead the store’s online shopping operation for home delivery or click & collect.
• Oversee the picking, packing, and dispatching of online orders.
• Manage a team of personal shoppers and delivery drivers.

Skills

Customer-focused

Operationally strong

Tech-savvy

Leadership

Detail-oriented

Adaptable

Job description

A leading retail chain in Burnley is seeking an Online Manager to oversee the store’s online shopping operations. The ideal candidate will lead a team, ensuring fast and accurate delivery, manage logistics, and enhance customer experience based on data insights. Strong leadership and adaptability in a fast-paced environment are essential. This role offers a competitive salary along with various benefits including discounts, bonuses, and wellbeing support.