Online Seasonal Optimisation Project Manager

Tesco UK; Digswell; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A major retail company based in Digswell is looking for an Online Seasonal Optimisation Project Manager to lead initiatives that improve online trading performance during key seasonal events. This role involves coordinating projects, identifying optimisation opportunities, and enhancing customer satisfaction across the online channel. The ideal candidate has e-commerce experience, strong analytical and project management skills, and the ability to communicate effectively with senior stakeholders. The company supports flexible working arrangements, balancing remote and office collaboration.

Qualifications

• Proven ability to manage and deliver cross‑functional projects on time.
• Strong engagement and influencing skills with senior stakeholders.
• Clear communication and presentation skills tailored to audience.

Responsibilities

• Identify and lead opportunities to improve online trading performance.
• Coordinate planning and delivery of seasonal initiatives.
• Identify and prioritise customer-facing optimisation opportunities.

Skills

Experience in e‑commerce

Strong analytical skills

Project management

Communication skills

Influencing skills

Job description

As an Online Seasonal Optimisation Project Manager, you will identify, lead and evaluate opportunities to improve Online trading performance and deliver customer-facing improvements. The role focuses on delivering in‑year improvements aligned to key seasonal events, working closely with the Online Analytics teams to ensure decisions and actions are guided by data‑driven insights.

• Leading and coordinating the planning and delivery of key initiatives that support Online seasonal events (e.g., Christmas, Easter, Summer), ensuring teams are aligned to deliver exceptional customer experiences and achieve commercial goals.
• Supporting tactical response plans when new risks or opportunities emerge, enabling swift and effective action with clear stakeholder alignment.
• Identifying and prioritising customer-facing optimisation opportunities by using insight from analytics, customer feedback, and commercial performance.
• Driving initiatives that enhance customer satisfaction, conversion, and profitability across the Online channel.
• Building strong, collaborative relationships across Technology, Customer Colleague Engagement Center, Commercial, Fulfilment, and our Business Support functions to enable fast‑paced and effective delivery.
• Framing and solving complex problems in a dynamic and fast-moving environment, maintaining a strong focus on customer impact.
• Staying up to date with market trends and competitor activity to inform decision‑making and identify potential risks or areas of opportunity.
• Delivering key project initiatives, including bringing Grocery Home Shopping slot booking forward to help customers plan earlier for summer, and working with Technology teams to improve the stability and reduce friction in the Christmas Waiting Room experience.

• Experience in e‑commerce and a passion for retail, particularly during high‑intensity seasonal periods.
• Proven ability to manage and deliver cross‑functional projects or programmes on time and to a high standard.
• Confidence in managing multiple priorities simultaneously, often under tight timelines.
• A solid understanding of financial, commercial, and customer performance metrics, and how they influence decision‑making.
• Strong engagement and influencing skills, including the ability to work effectively with senior stakeholders.
• Clear, concise communication and presentation skills, tailored to a range of audiences.
• Strong analytical and problem‑solving skills, with the ability to interpret data and turn insight into practical, evidence‑based recommendations.

You might know us as a supermarket, technology company or even for our award‑winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you’re just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.