Online Delivery Operations Lead

Thornley Groves; Salford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Salford is seeking a Lead Online Manager to direct a team and ensure timely delivery operations. Key responsibilities include managing compliance, planning for key activities, and improving team performance. Ideal candidates will have a proven track record in leadership and delivering customer satisfaction in a fast-paced environment. Competitive compensation and benefits, including discounts and pension matching, are offered, emphasizing our commitment to inclusivity and employee well-being.

Benefits

10% discount on shopping

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching

Cycle to Work scheme

Wellbeing support

Qualifications

• Experience leading large teams in a fast-paced customer-focused environment.
• Track record of delivering exceptional customer experiences.
• Proven success in delivering and improving KPIs.

Responsibilities

• Direct a small team to deliver the online delivery operation.
• Review data and ensure compliance with processes.
• Plan for upcoming key trading activities and events.

Skills

Leadership

Data analysis

People management

Customer focus

Performance improvement

Job description

A leading retail company in Salford is seeking a Lead Online Manager to direct a team and ensure timely delivery operations. Key responsibilities include managing compliance, planning for key activities, and improving team performance. Ideal candidates will have a proven track record in leadership and delivering customer satisfaction in a fast-paced environment. Competitive compensation and benefits, including discounts and pension matching, are offered, emphasizing our commitment to inclusivity and employee well-being.