One Stop - Customer Service Assistant

Tesco; Worcester; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to enhance the shopping experience in a vibrant retail environment. This role involves engaging with customers, processing transactions, and ensuring the store is well-stocked and welcoming. The ideal candidate will thrive in a dynamic setting, contribute to a positive atmosphere, and play a key role in community events. Join a team that values inclusivity and flexibility, and be part of a company dedicated to serving customers and communities with care. If you are passionate about providing exceptional service and enjoy working with people, this opportunity is perfect for you.

Qualifications

• Passion for customer service and ability to work in a fast-paced environment.
• Ability to follow safety procedures and maintain store appearance.

Responsibilities

• Provide excellent customer service and maintain store operations.
• Stock shelves, process payments, and ensure store safety.

Skills

Customer Service

Communication

Teamwork

Problem Solving

Education

No specific education required

Job description

The following content displays a map of the job's location - 117 Worcester St, Stourbridge.

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including, online, the tills, replenishment, vending, and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we all work safely.
• Taking part in seasonal, community, and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store's performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome, and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues, and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age-restricted products to all customers.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy, and organized manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others, and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day-to-day operations of the post office; therefore, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Flexible Working

We know life looks a little different for each of us. That’s why at One Stop, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

Core Purpose

Serving our customers, communities, and planet a little better every day.

Values

• Our customers are at the heart of everything we do
• We treat each other how they like to be treated
• We work together as one team
• We make things easier

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain. We employ more than 10,500 colleagues.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks and treats, and beers, wines, and spirits. Whether it’s popping in for a quick snack or grabbing ingredients for an evening meal, One Stop has everything its customers need.

In addition to One Stop’s comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire), and Wakefield (West Yorkshire).

With our stores situated throughout England and Wales, there’s sure to be One Stop near where you live or work.

We’re proud to have been accredited Disability Leader Level 3 and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please Note

One Stop will only recruit individuals who have passed the school leaver’s age. To find out the school leaver's age for your country please click here.