Onboarding Success Consultant

Henry Schein; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare company in the United Kingdom is looking for an onboarding coordinator to enhance customer experience from the onset. In this role, you will manage multiple onboarding projects, ensuring new customers transition smoothly onto our software platforms. Ideal candidates will thrive in fast-paced environments, resolving customer inquiries promptly while maintaining accurate records through CRM systems. Join a team that values efficient processes and customer relationships.

Qualifications

• Proven ability to develop customer relationships efficiently.
• Experience in managing onboarding processes in a customer-focused role.
• Strong problem-solving skills to resolve customer inquiries quickly.

Responsibilities

• Serve as the primary point of contact for new customers during onboarding.
• Assist and resolve customer questions while maintaining professionalism.
• Update CRM systems to ensure accurate customer record keeping.
• Collaborate with internal teams to meet project timelines and KPIs.

Skills

Customer relationship development

CRM systems management

Project management

Effective communication

Job description

Job Description

How you'll make an impact

As a onboarding coordinator you will work within the wider Operations department. You will be passionate about building and maintaining an incredible on-boarding experience and will own multiple projects end to end, to ensure that exceptional customer experience is delivered consistently. You love working in a fast paced, changing environment and feel confident challenging current on-boarding processes, bringing with you fresh ideas on how we can improve our efficiencies. Our team are the first contact post sales, we need you to love developing customer relationships alongside the ability to manage customer expectations, all whilst working for a company who prides its as a great place to work.

What you'll do

• Primary point of contact for our new customers as they embark on their customer onboarding journey with us, ensuring a smooth transition onto our software platforms
• Professionally assisting and resolving customer questions quickly
• Maintain customer records by updating CRM systems to ensure accurate revenue reporting and invoicing is done accurately
• Working in partnership with multiple internal teams to ensure project timelines are met efficiently
• Meet or exceed established performance KPI requirements

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdingsstrives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.